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Business Profile

Grocery Delivery

The Produce Guyz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Delivery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered from them several times in the past. I have communicated that we did not receive our product last week, and have requested a refund several times to no final response. I'd like to now escalate, without other choice

    Customer Answer

    Date: 28/05/2024

    This has been resolved, and the business provided a full refund. Thank you for your help. 

    Customer Answer

    Date: 28/05/2024

    This has been resolved, and the business provided a full refund. Thank you for your help. 

  • Initial Complaint

    Date:21/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday August 14 2023 I placed a grocery fruit order from this company in the amount of 27.93. The delivery date for London was Thursday of that week. My order did not arrive. I messaged them on ******** they read the message and did not respond. I waited the following day for my order and nothing. I emailed them twice inquiring about my order and no response. I posted a review on their ******** page and zero response. I checked the status of my order in my account and it claims " fullfilled" which it was not. I feel like I have been scammed.

    Business Response

    Date: 21/08/2023

    The order was accidentally delivered to the wrong address.

     

    We issued a full refund for the customer and offered her delivery this week of the same order free of charge.

     

    We are now waiting for her response.

    Customer Answer

    Date: 21/08/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20496008, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

The Produce Guyz is NOT a BBB Accredited Business.

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