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Business Profile

Home Improvement

Fireside Windows & Doors Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to purchase my husband a different wheelchair so he coulc go outside , he is bed bound. THe cost of this is $ 8000.00. I had given the contractor a diposiit of $7000.00 and a few weeks later I had the chance to buy this item and called the contractor and asked for my money back for this purpose. The contractor has never been to my home to acess my bathroom and this was around june 1st/22. I was told he needed a deposit so I e-trasfered it to him in july /22. I still did not hear from him and then I found out about the wheelchair. I did not put a physical signature to the contract . he just sent the contract for me to look at. T do not know what my rights are. I am 65 years old and my husband is 80 with late parkinsons. I am very upset how this person has conducted his buisiness. I Found his company from the better buisiness burea. I thought he would be trust worthy. All I wanted was a new bathtub just a regular acrylic one. He told me I would need a new tubaround because of the bathtub. I then asked him for a new one door vanity with a one vessel sink. When I called him he said that he could not give all my money back since he could not return said items and even so he said the items cost $ 6000.00! And on top of this he insisted we still a contract. I am sorry but I do not understand how that can be. Again if you could advise me on what my options are I would be ever so grateful. My husband and I have no pension so we cannot afford both and my husband comes first. Please help me in this matter S being senior I really do not have any idea where to go. Thankyou for your time

    Business Response

    Date: 08/05/2023

    This is to advise that we went down to **** ******** last week and we’re going to start today but I have a sick little boy this morning so I tried to phone her to let her know but it went straight to voicemail so I texted her and let her know
    We will be there to start tomorrow 

Fireside Windows & Doors Inc. is NOT a BBB Accredited Business.

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