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Business Profile

Florist

416-Flowers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** **** ************ ** **** *********
    On January 11, 2025 I made a purchase online for a floral funeral arrangement for $102.78. The next day (January 12) I had to cancel the order because they could not deliver it at the time I requested. I made sure to communicate the intention to cancel so no flowers were arranged and the order was cancelled.

    On January 13, I called and requested for a full refund to which they responded via email stating a refund would be issued.

    I called numerous times (Jan. 14, 20, 22) about the refund that they said would be given, but I have yet to receive it. I was given excuses about management not being on site. They put me to voicemail when I call and when I got through, they suggested email is easier to get a response from management. I have also emailed them on the same day as the calls were made and I got the same answer, apologizing for the inconvenience and that they would let management know to put a rush on the refund.

416-Flowers is NOT a BBB Accredited Business.

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