We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Document Help

Canada Certificates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:13/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company mislead me. it's web site is deceptive as it made me believe that they are a government agency when it is not. i realized this too late when i realized that government agencies do not charge tax on services. they could not be reached with in minutes of this realization to cancel the order for a birth certificate. they list numbers to reach as those with the provincial governments. **** ** ********** *** ** ** ******* **********

    Business Response

    Date: 13/07/2022

    Hi BBB,

    Thank you for your email. We do apologize for any inconvenience the customer felt. We would like to let you know the timeline of our dealings with this customer.
    1) The customer submitted an application to our office at 11:35am on July 12.
    2) The customer emailed our office at 12:41pm on July 12 asking for a refund.
    3) Our office replied to the customer at 12:50pm (9 minutes later) advising that the application had been cancelled and her credit card has been refunded. In fact, the charge hadn't even been posted yet, we simply voided it.

    We understand that the customer was not happy with our service but our website very clearly states that we are not the government.

    We hope the customer was satisfied with the charge being voided within 9 minutes of asking us.

    Customer Answer

    Date: 14/07/2022

    Thx for this, yes they did resolve this complaint as per my email to you last night. I must state however that their web site if misleading and there is not a number to call . their number is the ********* Malls number

    Thx again

    *****

Canada Certificates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.