We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Florist

416-Florist.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered flowers for my mother's birthday to be delivered to **** ******* ********* ******* Transaction was worth CAD $125.51. Order status said 'delivered'. No delivery occurred.

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** *** **** **** **** *********** I ordered flowers and it was delivered to the wrong address. When I emailed them and called them, they thought me that they delivered to the address on file; they did not even look into where the flowers were delivered to. I had to send countless emails and many phone calls before they believed me. When they did send the second flower delivery, they sent a happy birthday balloon and a card that said happy birthday. The flowers were supposed to be for a sick person. I emailed them asking why they did that; no one responded to my emails and when I called, they then told me that they had sent a apology flower. I did not ask for that but they send it. During all this time, they ignored all my emails. All I wanted was an apology which I did not get. This company does not reply to customers and you only get information once you keep calling. I asked on multiple occasions to speak to a manager but no manager ever called me back. All I wanted was to speak to someone. In the end, I wanted a full refund *** *** *** ****** * **** ******* (wrong flowers being delivered, no one believing me, the second shipment was wrong and all above, being ignored). ** *** **** **** ***** ** ** ******** ** *** *** **** **** ******** *** **** * ******* *** ***** ***** ******** ******* *** ***** ********** *** ****** ******* * ****** ** ******* *** **** *** ********* ** *** ******* ******** ******** ** * **** **** *******   Today they refused a full refund.

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for same day flower delivery June 30th. I received an email confirmation of the order and confirmed delivery date of June 30th. The item never shipped June 30th, and currently it is July 1st and still no email confirmation of the shipment. I called the morning of July 1st to follow up, and was told their system was down and why the delivery never took place, and why they were unable to call. I let them know I wanted to cancel the order. They said the item has already been arranged and is tracking. I said the recipient may not be home and would like to cancel. They said they would try the delivery again the next day if not received today. I clarified that based on what they are saying, I could not cancel, and they confirmed again with the item is "tracking". They could not confirm a delivery time and said it would be delivered by 9pm. I still have not received an email confirmation of shipment. I paid 143.48$ for an item that was not shipped on time or even the following day.

  • Initial Complaint

    Date:20/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers from them for a funeral. They called me the day of and told me they can not deliver before the service if I don’t pay extra and they will deliver it at 9pm. I refused to pay as I have already paid extra for weekend delivery. I asked to cancel the order and they said NO. ** **** ** *** ********** *** *** **** **** *** * ***** *** **** ****** **** *** **** *** **** ********* ***** ******** *** ********* ***** *** ** * ******** ****** ******* *** ************ *** ********* ** *** **** ******* ***** ********* * ******** ** ***** * ****** *** they replied back with “everything is ok now and we will deliver the flowers before the service.” No apology and flowers were delivered after the service started. ***** **** ***** ******** ***** ** ********** *** ******** ******** *** ********* ******** ********* 

  • Initial Complaint

    Date:18/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** * ***** **** **** ***** **** ****** * ****** In what world are these two arrangements the same thing? I sent an email conveying my disappointment for the 505$ arrangement I selected for my grandmothers funeral. The customer service department told me that I should essentially - deal with the selection that the florist made, rearrange it myself, and that they don't care about a dissatisfied customer. People make selections for arrangements based on personal preferences. Mine was based on my grandmothers preferences for her funeral and those weren't upheld in the arrangement that was delivered. **** *** * ************* ********** ** **** ** ******* ********* ***** ******** **** ***** **** ***** **** ******** ******** **** *** ***** *** ***** **** ***** **********  Additionally - I was told that if I ordered them for the 18th before noon but put in the instructions that it the funeral was taking place at 10:00 that they would deliver it a day beforehand so it was there in time for the funeral. It was in fact delivered at 10:40am AFTER THE FUNERAL HAD BEGUN. I emailed them multiple times regarding this issue and all they provided was an “I’m sorry” with no resolution. Nothing.

  • Initial Complaint

    Date:19/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered flowers on Aug 15 to be delivered on Aug 16. Got an email and in small print it said if this is being delivered to a business please ensure it's opened. I called and paid extra to have these flowers delivered latest 5pm on aug 16. They had not been delivered. I was in office where they were to be delivered and nothing came. Speaking to customer service she said I had received a call which I hadn't, an email which I hadn't. And that there was an attempted drop off yet I was there until 6pm and she said he tried to dropped them off at 5:10. ******* **** ** ****** My office views the entrance of the building so I see everyone who walks by. I never saw an attempted delivered. I have paid close to $100 for flowers I did not receive. They are refusing to refund me.

    Business Response

    Date: 19/09/2022

    Hello,

    A full refund has been issued to ****** ******* today, September 19, amounting to $90.40.

    Thank you.

416-Florist.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.