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Business Profile

Security System Monitors

Blaze Alarms Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Lawrence S

    Date: 20/11/2024

    I had been a customer of Blaze Alarms for approximately 10 years, initially hiring **** for monitoring the alarm system that had came with my home, as he was quite affordable at the time. **** later suggested that he install a camera system to enhance security. During the installation **** appeared inexperienced in camera systems, both in installation and operation, as the cameras were not compatible with the paired DVR, resulting in blurry images. The manufacturer eventually came out with a new system, which rectified the issue. Rather than offering to replace the old poorly working one, he charged me for a whole new system. Later, after requiring a replacement battery for the alarm, Blaze Alarms quoted me $82.00, however, I was able to purchase the exact same battery for $12.00. Blaze Alarms soon started raising my alarm monitoring rates to the point that they were no longer affordable and I was forced to cancel our monitoring service. This past month **** transitioned my internet from wired to fibre optics, causing the camera system to become inoperative. The **** tech advised that the original installer, with his knowledge of the system, could easily rectify the programming. I reached out to **** and requested a service call. He responded, "I don't have time to do service, too busy with work. You can try to find someone else to help you." I gave Blaze Alarm 2 stars because it accurately reflects the quality of work, lack of professionalism and respect for a long term customer, who always paid his bills on time.

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