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Business Profile

New Car Dealers

Half Way Motors Mazda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Halfway Mazda Date of Transaction: February 2024 Issue: Remote Starter/ App Discrepancy In February 2024, I purchased a Mazda 3 from Halfway Mazda under the understanding that the remote start service would be complementary for the first two years. However, the service was unexpectedly discontinued in August/ September 2024, leaving me with only six months of the promised benefit. The service now requires a payment of $***** per month, resulting in an additional cost of $****** over the remainder of the initial two-year period, including applicable taxes. As a resident of Northern Ontario, where remote start functionality is crucial for car ownership, this feature significantly influenced my decision to purchase this vehicle. Since the discrepancy came to light, I have made numerous attempts to resolve the matter amicably. I have: Sent multiple emails to Halfway Mazda and Mazda Canada. Visited the dealership in person to discuss the issue. Made phone calls seeking clarification and resolution. Unfortunately, despite these efforts, I have not received any meaningful response or accountability from the dealership or Mazda Canada. This lack of ownership has left me feeling ****** *** dissatisfied, ** *** ********* ***** ** ****** ** ***** ***********. * ** ******* *** ****** ******** ******** ********** ** ********* **** ****** *** ******** **** Halfway Mazda and Mazda Canada honor the terms under which the vehicle was sold or provide an equitable resolution. Thank you for your assistance.

    Business Response

    Date: 20/11/2024

    We have been in contact with Mr. ********, he is correct that NEW Mazda's come with 2-years complementary access to Mazda Connected Services, which provides access to the remote starter feature. As per the document submitted by Mr. ********, he purchased a pre-owned vehicle with 8150 kms and a warranty start date of October 12, 2022, the same date the complimentary connected services subscription becomes active. This is why the connected services and access to the remote starter ended on October 12, 2024. The subscription is $*/month, or $*** for the term he believes is owed to him. We are not able to subscribe on his behalf, so have offered a complementary oil change as a good will gesture. 

    Customer Answer

    Date: 21/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Omogbolahan ********

Half Way Motors Mazda is NOT a BBB Accredited Business.

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