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Business Profile

Hotels

Cedar Meadows Resort Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 30, 2022 at exactly 1:46 pm I called Cedar Meadows Resort to find out if they had any of the Chalets available to rent. I had just experienced a flood in my home and the Emergency clean up was making it impossible to stay at my home. I needed a place to stay for 2 to 4 nights with my 6lb senior Chihuahua dog. They said they had one available. I asked about bringing my doggie and she put me on hold and came back and informed me that, yes I could bring my dog. I explained that he is very small, house trained on a pee pad, and that he is always by side. They said it wasn’t a problem and had approval for him to stay there with me. At 1:51pm I received an email confirmation letter , *******, nightly room charge of 320.00 plus taxes. I stayed at the Chalet until Tuesday , Jan 3, 2023 at 730am when I left to go home for the CleanUp Crew. During my 4 day stay, I never had a maid service to my room. I cleaned it myself, and made my bed etc . Later that day I called to ask for my receipt as they had my credit card on file. When I received the invoice , I was charged the 320 plus taxes plus a 25.00 per night pet fee. When I questioned them they said , I remember mentioning it to you. They did not mention it, nor was it on my confirmation of charges prior to arriving. It was only added to my bill afterwards. I have asked for a resolution to this unjust charge, If this is a standard procedure for the resort then it should have been on my confirmation of the room charges prior to arriving, not after the fact. I am requesting assistance on a credit to my credit card for $100.00 plus taxes. They will not respond to my request. This is a fraudulent charge in my opinion, as I was not aware of it, nor did I authorize or accept it this charge on my credit card. Please help me to resolve this matter ****

    Business Response

    Date: 09/01/2023

    The customers was given a 100.00 credit once I was made aware of the incident.The manager was on holiday last week, returned this morning.Why no immediate response was given.As the owner I always respond within 24hr when I am made aware of the situation..No need for this to happen.

     

Cedar Meadows Resort Inc. is NOT a BBB Accredited Business.

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