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Business Profile

Motorcycle Supplies

Guiho Saw Sales & Marine Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:13/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New snowmobile that blew up .I have 4 year warranty. They are not doing anything it's been 7 months. Other sales reps were trying to help but owner won't do anything.

    Business Response

    Date: 26/09/2023

    This item is being taken care of as we speak. We had back order parts from our vendor Arctic Cat since last winter. The last we were told by ACAT was the harness was not avail till Dec. When we were told this about 1 month ago we than went ahead and contacted management at ACAT to get this part pulled from the assembly line so we could make sure the customer had his snowmobile for this fall snow.

     

    We just received the Harness and the unit is being re-assembled as we speak. The customer should have the snowmobile back by the end of the week.

    This issue is 100% not the fault of Guiho Saw Sales and Marine Limited. This was a back order part problem from Arctic Cat who is the *** and the large partner in this situation. For some reason it always comes back to the little guy at the dealership who has no control of parts being back ordered. Parts on back orders since COVID has been a huge issue with many manufactures however it is getting better day by day.

    I hope this explains the situation. I can also mention that ***************** has been calm and understanding so not 100% sure why a complaint was sent to the BBB to start with. At the end of the day we are at the mercy of the parts suppliers.

     

    Cheers,

    *****

    ********************

    Customer Answer

    Date: 27/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Guiho Saw Sales & Marine Ltd. is NOT a BBB Accredited Business.

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