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Business Profile

Airlines

Etihad Airways

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While travelling on a Flight from Abu Dhabi to Toronto on Ethiad Airways in July 2023, two of my bags were damaged by the airline. I filed a damaged baggage complaint and a report was made by the contractor that the airline uses for baggage handling. I was asked to take the two damaged bags to a vendor to assess the damage and potential repair costs and since the bags were beyond repair, I was told to revert back to the airline. I did and filled out the necessary documentation for compensation of my damaged baggage. The airline indicated that although I had paid $ 600 for my bags, I would have to provide a copy of my receipt. Since i was unable to provide a copy of my receipt, I was informed that the airline would only provide me $ 100 US as compensation for the two damaged bags. I was asked to fill out a Release and Indemnity Form which I did and was then informed that the amount would be transferred to my bank account. To this day I have not received the compensation and have followed up with the airline with several emails and calls to their call center and no one responds to my emails.

  • Initial Complaint

    Date:06/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to highlight an issue about Etihad airways. Their website is vulnerable in terms of data privacy. Scamers got access to a reference number of people. Anyone with reference numbers can able to find your passport number and how many people are traveling . Even they can cancel the tickets 
    My name is ****** ****l. An incident happened with me on 4 April. Someone called me and told that they are calling for Etihad Airways.  Already got my information. Maybe they got my reference numbers from somewhere which is questionable. They demanded $900 for confirming the ticket. I understand that it's a scam and I refuse to pay and immediately cancel my tickets and took the refund into their loyalty points or gift cards.
    No, my question is to the Airline Etihad airline , their system is so weak that just with the booking reference number, anyone can cancel your ticket find out whom you're travelling with they can find out your passport numbers, source and destination of travel email address. They can do everything with this information and also top of that they can able to refund the amount into any gift cards or loyalty points and also they can do Ransom calls.
    The scammers cancelled my tickets and took the refunds. I connected airline they are not replying , They are saying only one thing that its done online they cant do anything.

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is about a Voucher that Etihad Airways gave me 6 months ago because they changed my flight from their end and they told me that I can change the voucher to my bank account when I am back in Canada. But since when I am back(6 months ago) I have been contacted them multiple times like more than 20 times but I haven’t got my refund yet and every time they say we are gonna escalate it to do it faster but I get nothing and then again just say sorry and nothing happen and I have been talking to them for 6 months but nothing happened.

Etihad Airways is NOT a BBB Accredited Business.

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