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Business Profile

Airlines

Sata Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked two tickets from ******* to ******** Island this past summer using our vouchers from pandemic. there was a remainder of over $400 on each of our two vouchers. We were told we could use the vouchers when booking our next trip. We went to book our trip for next summer last week and were told the vouchers expired on Oct. 6th and we could no longer use them. At the time we booked our trip for this past summer, we were NEVER told those vouchers were going to expire on October 6, 2022. We were simply told we would be able to use them in the future for the next trip. **** *** ********* ********** We either want the voucher expiry date extended or a refund. This is almost $900 ** *** **** ****** *****. ** ** *** ***** *** ******* **** **** **** ** **** ******** *****. ******** ****** *** **** ** ********** **** *** ** ***** **** **** *** ****** ***** *** ** ***** ****** **** **** ** *** ******. **** ****** ** ******* ** ********** *** *** *** **** *** ******** ***** ********** **** *********** ********** *********** the vouchers only expired 10 days before we tried to book our trip for next summer.

  • Initial Complaint

    Date:19/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** ******* *** I booked round trip flights to ***** ******* on SATA Airlines through ******* on October 9, 2019 for a total CAN$2,285.20. This trip was to take place in May 2020. This flight was cancelled due to Covid on April 18, 2020. We received an email from ******* on May 7, 2020 informing us that SATA had issued credits for our full airfare. We have never been contacted by SATA regarding these credits. With the Covid testing and isolation requirements now being removed for visiting the Azores, we want to book new flights with SATA for April 26, 2023. When we tried to use the SATA credits we were informed by SATA that these credits have been expired and they have kept our money with no service ever having been delivered by them. We have been unsuccessful working with SATA directly or working through ******* contacting SATA in getting SATA to honor the flight credits.

Sata Express is NOT a BBB Accredited Business.

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