Reviews

Review Details

• Review fromJohanne M

  Date: 15/02/2024

  1 star
  Horrible client support. They don't know what they're doing and now they emailed me a notice of cancellation of my auto policies when the effective date is the end date of my current coverage! Being cancelled is never a good word to use and can cause issues down the line when you shop elsewhere and certainly did not apply to my situation. They get paid monthly without any delay so that's not the problem. I want them to change that term and asked to have a manager call me and was told someone would. After many attempts without ang action on their part, I will be suing tbem for their *********** mismanagement of my file and reinstating my good name with the central insurance database. ********** ***********

• Review fromB. S.

  Date: 07/02/2024

  1 star
  ***** ********* ******** ** ****** ***** ** *** ***** **** ****** **** *** *** **** ********* **** ******* ********** ** ******* ** ************ I had my brand new ***** hit in a parking lot everything was recorded and I was in the vehicle. It has been over a year with zero done to repair the vehicle. They continued to take my payment for over a year before I just had to cancel the policy and file a lawsuit.

• Review fromShaylene S

  Date: 02/01/2024

  1 star
  ***** ********* ******* * **** **** ***** ***** We switched insurance companies in October 2023, and called with Onlia. I was told I would receive a refund on November 10th of my deposit and any days not used from October. November rolls around, and anything. I call them and they tell me there’s been a delay and the finance department is working on it. Fine. I call back 2 weeks later they said it was going to be refunded December 10th for the full balance. December 10th comes and nothing. ** ******* called our bank to see if it was an error on their end. Nope. So I called onlia back, and they said the money was returned to them for whatever reason, but they would reissue it. Great. Finally, almost a week after that call, we get the refund but it’s only a little more than half of what we were rightfully owed. I called them ** ******** ***** and they said it was going to be processed and released on December 22nd. Okay. December 21st I called them back to confirm it was going to be released the next day. Whoever I spoke too said I was correct, and to give it 5 business days. Well today is the 5th business day and what do ya know? No money. So I called onlia yet again. They said there was a miscommunication and the money hasn’t been released. They said the best they can do is release is January 10th, and that they will have a manager call me. **** * ******** ** * ******** If you owe them money, you better pay it now or you’ll get cancelled. But if they owe you money, they’ll just waste your time for 3 months and you won’t even get back was you’re rightfully owed.

• Review fromMichael K

  Date: 01/12/2023

  1 star
  Absolutely abysmal customer service. My rates started at $170 and then inexplicably went $100 higher over a year. When I told them that other insurance companies were giving me reasonable rates they said they don't price match and don't care. I saved $150 a month by switching! *** * ********* **** *** *** ** ****** ********** **** * **** ********* ******** ** ** * **** ********* ********

• Review fromSteven M

  Date: 28/11/2023

  1 star
  Absolutely horrible support. Having to escalate to Ombudsman at this point as there has been zero accountability.
  2023-11-14
  - initial call
  - provided all required details, incl. nature of the accident, damage, accident report number
  - Told I'd get a call back today
  2023-11-16
  - Called to follow up. Told I'd get a call back today
  2023-11-17
  - Called to follow up. Told that anything in excess of 5 business days should get escalated to management. Told I'd get a call back today or Monday at the latest
  2023-11-21
  - Called to follow up. Spoke to the adjustor. scheduled a call for 1pm. Call was not returned.
  2023-11-22
  - Called to follow up. Left a voicemail indicating that I had not received our call as scheduled at 1pm yesterday. Asked to please call today.
  2023-11-23
  - Still no callback.
  - 1st call - called my adjustors extension. Voicemail
  - 2nd call - got a human and they transferred me to her voicemail
  - 3rd call - asked to speak to a manager. They said my adjustor is available. Transferred me and it went to her voicemail
  - 4th call - my adjustor was the one who answered. I started talking and the call got disconnected
  - 5th call: They just tried to pass me off again and said she'd call me back. Explained I've been hearing that for over a week and want a manager. They said I'll get a call from a manager within 24 hours.
  - Finally received an email from the adjustor. Apparently the delays are because my adjuster's headset is not functioning properly. Requested details, many of which were provided in my initial call. I sent all the info within 2 hours.
  2023-11-24
  - Sent a follow-up email. No response.
  - Voicemail aksing to be called back ASAP.
  2023-11-27
  - Still no call from manager or adjuster.
  - Still no response to emails on 23 & 24th
  - Called again. All they're willing to do is take a message
  2023-11-28
  - Still no followup

• Review fromBreanne T.

  Date: 23/11/2022

  1 star
  I’ve been with Onlia for almost 2 years now. Because of my accident in which they were the ones who deemed it an at fault even though it was caused by a deer, they won’t renew me now. When were you guys going to let me know this information?! I had truly hoped to stay with Onlia as I appreciated alot of the features the company has to offer, but between not letting my switch to my winter vehicle, forcing me to drive a vehicle that should only be driven in the summer, and then telling me you wouldn’t renew me either, I feel like my loyalty to you as a business has been far greater then you guys have for your customers. I was proud to be a Onlia customer, now I’m just disgusted on how this whole situation is being handled.