We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • Cibc

      5 Fl 400 Burrard St Vancouver, BC V6C 3A6

    • Cibc

      796 W Broadway Vancouver, BC V5Z 1G8

    • Cibc

      PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

    • Cibc

      300 - 177 Victoria St Prince George, BC V2L 5R8

    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIBC Complaint Case Number ******** I recently received CIBC ******** **** # ****************. My statement preference is paper mailed statements. 1. Why have I not received a paper statement for the first statement dated June 13, 2022, for which payment is due on July 4? 2. When will I receive a paper statement by mail? 3. What has CIBC changed to prevent recurrences? 4. CIBC Credit Card Services instructed me to contact CIBC chat. But CIBC chat agent was unable to answer my 3 numbered questions & requests in my July 3 email. Why? 5. Why was CIBC chat agent was provide me with a copy of chat? Nothing was resolved, questions increased & CIBC was unable to provide me with a copy. 6. I asked CIBC chat agent to provide their name & employee number. But they didn't. Why? 7. I asked CIBC chat agent to escalate & have a CIBC manager contact me by email. CIBC chat agent was unwilling. Why? 8. Why did CIBC Credit Card Services waste more of my valuable time by instructing me to log on to online banking and click on "Write to Us"? I logged onto online banking but could not find "Write to Us". I asked the CIBC chat agent where it is. The CIBC chat agent responded that the "Write to Us" feature is no longer available. 9. I advised the CIBC agent that since CIBC is unable to answer my 3 numbered questions and requests in my July 3 email, if I do not receive paper statements by mail weeks before payment is due, I will not make payments & will except CIBC to not charge interest. I asked the CIBC agent to confirm acceptance of this. The CIBC chat agent was unwilling. Have a CIBC manager confirm acceptance of this. 10. Have a CIBC manager answer each numbered question & request in writing by email & number each response. Do not try to answer by phone. 11. Why was the CIBC online escalation form unable after many attempts to accept my escalation submission? 12. Do I have to file a Better Business Bureau complaint to get answers?

    • Initial Complaint

      Date:06/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIBC ****** ********** took over the ******** ****** ********** in late 2021 or early 2022. Since then I have been unable to retrieve my account statements from July 2021 till Dec 2021. I called in March 2022 to request them and was informed it would be 30 business days. To this date I have called numerous times but still have not received them. I need these statements for a court case.

    CIBC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.