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Business Profile

Bank

Citibank Canada

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Citibank Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Citibank Canada has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wired $4000USD ** ** ********* ** *** *********. **** **** *** **** ** ******* ******* *** ********* **** ** *** **** ** ******* **** ****** *********** *********. Transfer was supposed to go from *** through Citi to **********. **************************** ******* * ********* **** ***** ********* **** *** **** **** ******. Citi claimed I tried sending money to sanctioned country. ***** **** ******* ** ********** ** *** **** I requested cancellation on Aug/01/24. Tried contacting Citi multiple times. No luck, all I know from *** is that Citi has my $5.643.60CAD and they opened up an investigation* * ******** ********* ****** ** **** ** ********* ********* *** **** ** ******* *** *** **** ** ***** ***** ** ******* *********** * **** *** ******* ***** ******** ******* **** ** ******* ***** ********* ** ** ******* **** *** *** ******** ** ******* **** ******** *** I cant contact anyone from Citi wire department and they are not contacting me. Even people at ********** branch in *********** are willing to speak to someone from Citi but just dont know how. Our Citi branch is located at *** ***** ** ** ******* but I was told its just a corporate office there, not an actual bank branch. Branch *** used is located at *** ********* ** ** *** ****. It took me half of a day to get someone to answer the phone but they couldnt do anything. **** ******** **** ** ******** ****** ** ******* **** **** *********** ** ******* *** **** ** ******* ** ***** ******* *** ******* ** **** * ******* ******** *** ********* **** *****

      Business Response

      Date: 16/10/2024

      Good morning ****,

       

      ******** documents were forwarded to the office of Citibank Canada Senior Complaints Officer by Better Business Bureau (BBB) under case ID: **********

       

      To enable our investigation team locate the whereabouts of the transferred funds, kindly obtain ***** ******* **** *** **** from the bank that originated

      the funds transfer. The document is the evidence that the transfer was processed and it contains all relevant information to trace the payment.

       

      We look forward to receiving the ***** ** *** for the payment to facilitate investigation on the payment.

       

      Thank you and best regards,

      Citibank Canada Senior Complaints Officer’s Office

      Business Response

      Date: 17/10/2024

      Thank you for informing us that the fund has been located and credited back to your account.

      This case is therefore closed in our records.

    Citibank Canada is NOT a BBB Accredited Business.

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