We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Duo Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Duo Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Duo Bank has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Duo Bank

      810 - 33 Yonge St Toronto, ON M5E 1G4

    • Duo Bank

      7295 W Credit Ave Mississauga, ON L5N 5N1

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ********* ******** cancelled my credit card (ending ****) without notice. I had a pending transaction in June 2023, the card was being used. I was not issued a new card despite the card expiring in December 2023. I would like the card to be reactivated, it was opened in 2013 and impact my credit if cancelled.

      Business Response

      Date: 31/01/2024

      Customer has been contacted and advised to why the account was closed

    • Initial Complaint

      Date:01/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The customer service agent I spoke with initially, advised I call the customer service line to close the account after making full payment on the card.

      I made a full awhile back in february and last payment of $406.92 on the card for a February 25th, 2023 transaction.

      ISSUE: To my amazement and shock, the customer service agent I spoke with today refused the closure of the account and asked that I wait to receive a bank statement owing to an instalmental plan activated on the account which I never consented to and must have been done by the cashier.

      Why should I be made to wait anytime I propose closure of the account especially when all amounts on the card has been fully paid?

      Why do walmart cashiers have the habit of hitting the yes button for instalmental plan payment?

      The business has failed to resolve the issue and instead want to continue having me pay monies I do not owe. Walmart has frustrated the operation of this account and I just want it closed immediately. Why should the business demand a $9.40 instalmental payment charge which the agent said would be waived, I just demand the account be closed immediately as I can't put up with this practice anymore.

      (The agent also mentioned that you would be subject to payment of INTEREST as they charged me in February despite paying the minimum amount required which is contrary to how credit cards work).

      This is an unfair practice and a burden customers shouldn't be subjected to.

      Business Response

      Date: 08/03/2023

      We’re sorry for our customer’s experience. We’ve made three
      attempts to reach her and have left voicemails with a number to call us back. If
      the customer would like to close her account, a customer service representative
      will be happy to assist. The Installment Plan she signed up for while transacting
      at Walmart has since been cancelled. We look forward to speaking with ****** ***** and helping her with her account. 

    Duo Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.