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Business Profile

Bank

TD Direct Investing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Direct Investing's headquarters and its corporate-owned locations. To view all corporate locations, see

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TD Direct Investing has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Direct Investing has imposed restrictions upon my trading abilities on their online platforms. They claim the particular security has a CTO issued by the ****, and therefore they cannot allow me to purchase or sell those shares. The company is ****** ******** (****) and they are actively trading on the NASDAQ public markets. I feel I am being targeted as a retail investor and am being unfairly treated.
      TD Direct Investing charges a commission to provide these services to me and has now left me feeling helpless by taking away my autonomy with respect to my investments. A similar scenario some time ago left me with $60K CAD in losses, and now there is $11K USD in question. I either want TD to reinstate the full trading permissions immediately or liquidate and reimburse at a minimum the book cost I paid to acquire the shares thru their platform.

      Business Response

      Date: 16/01/2024

      To Whom it May Concern,

      TD has investigated, responded to the client, and provided the next points of escalation should they be unsatisfied with our resolution.

      Thank you.

       

       

       

       

    • Initial Complaint

      Date:21/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Re Estate of ******* ****** ******* I have spent at least 40 hours on the phone and in person at the branch trying to get estate funds/stocks transferred from my late fathers account. I have started this process in January. When I call to complain I have to fill out another letter of direction for the entire account yet only partial funds are moved.. then I have to fill out another letter of direction etc. I have been more than patient.

    TD Direct Investing is NOT a BBB Accredited Business.

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