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Business Profile

Bike Rentals

Bike Share Toronto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 14, 2024, I rented a Bike Share Toronto bike for approximately 10 minutes. I was charged a $50 deposit and it was returned within a week. Then on February 26, 2024, I received a charge of $113 and a second $50 deposit fee. I called customer service and they said the system stated I had used the bike for over a week but that they would refund me the difference of the 10 minute use. I received a refund of $110 but the $50 fee had still not been returned. I called customer service again and they said they could not see the $50 charge, only the initial $50 charge and refund but that I could email with evidence. I sent an email with screenshots for my bank and I got a response that they would reply within seven business days After seven business days I followed up and still did not get a response. I called customer service again and they stated that they could not see the second $50 charge on February 26 and that I should double check because my bank. * ** *** ********* **** ** ***** **** ** ******** ** ** **** * ********** ********* ** ** **** ***** *** **** ********** ***** **** ******* ****** ******* ** ** ***** *** **** **** ** ** **** *********** *** ***** ********** **********

  • Initial Complaint

    Date:11/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern:

    On February 9, 2024, I paid for my Toronto Bike Share membership with my ********* **********. I am missing the benefit listed by Bike Share with regard to this payment.

    These instructions are printed on Toronto Bike Share's payment page: "Pay with your ********* Credit Card to earn 2% Money-Back Rewards if ‘Transportation’ is one of your selected Money-Back categories." **** ********** 
    It is worth noting that ********* does not precisely list 'Transportation' as one of its money-back categories; the closest choice available from them is called 'Parking/Public'. **** **********

    The categories I have selected among those available to receive 2% cashback are 'Recurring Bills', 'Entertainment', and 'Parking/Public'. **** **********

    In my opinion, Bike Share charges should be covered under Parking/Public, however yearly charges could also be considered a recurring bills. If none of this is true, then Toronto Bike Share is ******* advertising a benefit which does not exist.

    In any case, I paid $135.60 on February 9, 2024 using my ********* **********, but I did not get the advertised 2% cash back. **** ******** **** *** ******** ******** 

    I called ********* bank about this and they said that the code Bike Share used to charge this fee was not listed as 'transportation' but 'other'.

    I do not feel that Bike Share should promise a promotion on its website that does not actually work. I have had several similar charges from Bike Share that I have asked about in the past, including charges for e-bikes. All of these should have been included under transportation and subject to **********'s reward scheme.

    On February 18 and 27, I contacted Bike Share via email with this information and supportive screenshots documenting my claim. I have yet to hear a result.

    At this point, I would like Toronto Bike Share to modify their website to remove any erroneous information regarding its promotions.

    **** ******* ****** *****

Bike Share Toronto is NOT a BBB Accredited Business.

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