We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billing Services

Pay Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Reviews

Customer Review Ratings

1

Average of 10 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sheila G

    Date: 27/05/2024

    Sheila G

    Date: 27/05/2024

    I thought I was receiving 300. 00 but they yook my 300. 00 and when I told them that they left me with 90.00 they took that too. *** ***** *** and there is no phone number for them just chat and they are offline

    Pay Direct

    Date: 03/06/2024

    Hello ******, We wanted to bring to your attention that we have not received any communication from you regarding your PayDirect transaction. Additionally, we are unable to find any transactions associated with the email address ****************@******com. For further assistance, please reach out to us directly at *******@************.com. Thank you.

  • Sandy N

    Date: 02/05/2024

    Sandy N

    Date: 02/05/2024

    ******* ** $10. I used this to deposit money into ***********. *** *********** said the deposit had failed. But PayDirect sent an email saying it’s successful. They do not respond to email. ****** ** *** *** *****

    Pay Direct

    Date: 08/05/2024

    Hello *****, Thank you for contacting us. After further review we see that the transaction was successfully sent to the merchant. The transaction information was also sent to you in order for you reach out to the merchant. However we would gladly reach out to the merchant on your behalf if the funds do not appear there. Please send us an email to ********@************.com with the merchants contact and we would reach out to them on your behalf for a resolution.

  • Terry B

    Date: 24/04/2024

    Terry B

    Date: 24/04/2024

    Twice this month. I was told money was sent with no email received. Told to wait 7 business days for a refund. Terrible customer service. ** *** ********* ** ******** **** ***** ** * ****** ******* **** ***** ******* ** * **** ** *** *******

    Pay Direct

    Date: 30/04/2024

    Thank you for reaching out to us. According to our records, you have successfully received 18 withdrawals during the month of April. However, we regret to inform you that one transaction initiated on April 24th was not processed and consequently returned to the merchant. Therefore, we kindly ask you to re-attempt the withdrawal. Should you have any inquiries regarding your withdrawals, please ensure to provide us with the external reference number. This will enable us to thoroughly investigate the matter on our end and provide you with the necessary assistance. Thank you for your understanding and cooperation.

  • Chris W

    Date: 26/03/2024

    Chris W

    Date: 26/03/2024

    **** ******* ***** ** ** ***** *** *** ******** **** ****** ****** Waiting for the funds to return to me. Get the run around. Do what I'm asked. Nothing No help Just spin you in a circle. **** ***** ****** ** ****** *** ******* ** ********** 

    Pay Direct

    Date: 03/04/2024

    Hello *****, Please be advised that we have protocols in process in order to process a refund. In our records we see that you were advised to contact your bank for further assistance and we would gladly assist once the bank reached out. We see that the refund has been successfully issued to you. Please let us know if you have any questions or concerns.

  • Joie C

    Date: 13/02/2024

    Joie C

    Date: 13/02/2024

    2 business days refund never happened. I sent them all the requirements and did a follow up and they asked me again and again to resend. the 2business days refund getting pushed back and I got tired of give up of back and forth for a small amount. It’s tiring. ***** *** **** ******* *****. I do not recomment this. ** ****** ** **** ***** *** **** ****

    Pay Direct

    Date: 05/03/2024

    Thank you for your inquiry. Please be advised that we have provided you with the Interac reference that is required for you to contact your bank in order for them to cancel the request on their end. Our records show that we have not received the funds in question. We cannot return funds that we have no records of receiving. As a result you must contact your bank with the information provided in order for the bank to assist you.

  • Sandy E

    Date: 07/02/2024

    Sandy E

    Date: 07/02/2024

    I was told that I would receive my refund in 2 business days. After 2 business days I contacted them and I was told that I should receive my refund by the end of that day. The following day of not receiving it I contacted them again and was told that I need to send a screenshot of the payment via email to them and someone will contact me. When I was contacted back I was told that I need to cancel my payment through the bank but my bank said that they can not do that because pay direct already received the money. Since I relayed that message to them no on has been replying back to my emails and when I go on live chat they keep referring me back to the email. Clearly paydirect is avoiding me and for someone reason doesnt want to send back my money ****** ** ** **** **** ** ***** *** *** *** ****** ** **** ** ****. I did nothing wrong but use your services and Paydirect is not holding up to their word of 1-2 business days. I just want my money back and will never use your services again

    Pay Direct

    Date: 20/02/2024

    Hello *****, We have received your inquiry. Please be advised that the information is accurate, if we have records of receiving the funds it will take 1 to 2 business days for the funds to be returned if it was unsuccessful. However if we have no records or receiving the funds we cannot return funds we have not received. We see in our last correspondence we have requested the ******* reference number for us to further investigate. If you wish for us to look into the matter please provide the ******* reference number at your earliest convenience.

  • Phil E

    Date: 10/11/2023

    Phil E

    Date: 10/11/2023

    Funds (200$) not placed into my account received email stating it failed and be returned to me within 1 to 2 business days. It has not yet been placed in my account after 13 days and multiple follow ups. ** *** *** ** ***** **** *****

    Pay Direct

    Date: 22/11/2023

    Hello ****, Our records show that we attempted to process the return on October 30th, however it was not accepted on your end therefore it was expired. In future please ensure that the email registered to your bank profile is up to date. We see that your matter is currently being handled, once the return is processed please allow 1 to 2 business days to receive the return.

  • Kalib C

    Date: 17/07/2023

    Kalib C

    Date: 17/07/2023

    Funds not placed into my account received email stating it failed and be returned to me within 1 to 2 business days s, it wasn't, chat in with an agent tells me again another one to two business days and once again it wasn't it has happened to me both times that I've tried to use the company here I am 14 days after the initial deposit and I still have not received my refund

    Pay Direct

    Date: 28/09/2023

    Hello *****, Please be advised that our records show that the last time we have received an email from you was on June 8th, 2023. You have been notified on June 12th that the payment has been returned to you. If you have any further inquiries please contact us directly *******@************.com and we will be glad to assist you.

  • N. S.

    Date: 10/07/2023

    N. S.

    Date: 10/07/2023

    This company is NOT trustworthy. I’ve had several transactions where they have received the funds from my account, don’t direct the funds to the merchant and when trying to get the funds returned, they fail to return them. Just in the last week or so, I’ve lost close to $100 just in small transactions to this ********** company. Do not trust that when using PayDirect it’sa secure transaction. ** ****** *********

    Pay Direct

    Date: 28/09/2023

    Hello ****, Thank you for your feedback. We are sorry to hear of your experience. Please keep in mind that when you send funds using PayDirect we immediately send it to the merchant. However if a payment is unsuccessful and we have received the funds the payment will be sent back to you. If we do not receive the payment in question we cannot return funds we have not received. We kindly recommend that you send an email to ********@************.com with the date(s), amount(s) in question and we would be glad to assist you.

    N. S.

    Date: 29/09/2023

    Which I’ve done. I send funds immediately after receiving the reference number that’s to be attached in the message section. Out of about half a dozen unsuccessful transactions, I’ve received two refunds. And that was after having to argue with your support reps. I’m still owed money as of today. Perhaps having more helpful reps would be beneficial. Or actually forwarding all payments to merchants right away, that would prevent even having to contact customer support reps at all

  • Dave W

    Date: 03/04/2023

    I tried to send $1000 to ******* through this service. It was rejected for an unknown reason and now I am being told I have to wait 2 business days to get it back. I don't trust this service.

Pay Direct is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.