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Business Profile

Bottled Water Companies

Clearly Canadian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of transaction: Nov 11, 2024 - Amount: ****** - ************************* shows estimate delivery date is Nov 19, 2024, I need the contact lenses in December, so I talked to them and they said it will be delay because of the *********** strike. They suggested me to reorder one and they will process the refund on the previous order once I receive and return it. I reordered on Nov 22, 2024 and received it. But it's been a month now and I haven't received the old order, they hold my money for a month and I talked to them again to ask for refund. They insisted not to process the refund until I return the package which won't arrive recently which means my money will get hold longer. - I want to get the money back since I haven't received the package yet. They should be able to proact on this because Canada Post notified the strike on Nov 12, and Clearly shipped my package on the same day using Canada post.

    Business Response

    Date: 12/12/2024

    Hello,

    Thank you for reaching out to Clearly Canadian. I realize you have reached out to the incorrect company. We are the sparkling water company Clearly Canadian and do NOT sell contact lenses whatsoever. Please cancel this complaint and find the correct company to submit to. We are sorry for an inconvenience this may have caused you.

    Customer Answer

    Date: 12/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some energy drinks from clearly drank which I received a tracking number but when I attempted to track the package it shows up as a non working number on the tracking.

    Business Response

    Date: 16/01/2024

    Hello!

    Clearly Canadian does not have energy drinks. Do we know where this customer is stating they purchased them? If this is from ******, we fulfillment by ******, which means we send our products to ******, they receive orders and ship direct to consumers.Please reach out to ****** support for this issue and they will address it for you. We need more information in order to investigate this issue. 

     

    Thank you!

    Customer Answer

    Date: 13/02/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

Clearly Canadian is NOT a BBB Accredited Business.

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