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Business Profile

Cards and Gifts

Moon And Back Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order for two frames on Dec 15th 2022 I also paid for expidited shipping for a total of 141.97 the money was taken almost immediately then on dec 21st they contacted me saying I needed too upload photos and had not which this product shouldn’t need photos uploaded but anyway I did upload photos then got another email saying a couple of the photos were too poor quality so I uploaded diff photos this was on dec 26th I haven’t heard a word from them since I have emailed them multiple times no response I don’t care what there policy is I want my money or my products I’m gonna be filing with my bank tomorrow * ***** ********* my order number for this is #**** ********* ***** *** ** **** ***** **** ***** *** ****** **** ****

Moon And Back Store is NOT a BBB Accredited Business.

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