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Business Profile

Cell Phone Repair

The Phone Link

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dishonest owner, poor quality service* *** ***** ******** *********. I went to get my ******* **** front screen replaced on Oct. 2 and I was originally quoted $230 over the phone. When I arrived at the store they upped the price to $450 because they said the back screen needed replacing as well. I was able to bargain them down to $400 but I had to pay in cash because they "didnt have their credit system set up yet". My receipt for handing in my phone was the model number scribbled on a post-it note...
    They did an extemely poor job where you could literally see smudges and fingerprint marks on the inside of the front and back cameras. I went back and had to argue for a long time for them to do it properly. When I got my phone back the second time they had wiped off the smudges but now a black inoperable area was visble around the front camera lense (the black spot is still growing). Worse still, they had shattered the back cover/screen. I pointed it out to them and the person who "repaired" it said it was because there was a small crack already on the back (the screen THEY had previously repaired). So it was not their fault that they shattered it completely when removing it?? They also didn't glue the back screen back on properly so there are gaps in the back of the phone. I went into the store a third time to request my money back and I spoke with the owner over the phone for almost an hour. He refused to give me my money back saying he needed my front screen back. He eventually gave me 200 of the 400 back (in cash).
    ***** * *** ***** ******* **** ** ** **** * ******* *** ******** ****** ********* ***** ******* ** ********* **** ****** *** ****** *** **** ** ***** *** ** ******* *** ****** * **** ** ***** ******* **** ****** ****** ***** **** **** ***** **** ***** ** *********** *** *********** ***** ***** ** ******* **** *** ********* ****** ****** ** ** **** ****** **** * **** **** *** ***** ******* **** ***** ******* ** *** **********

The Phone Link is NOT a BBB Accredited Business.

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