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Business Profile

Coffee and Tea

ChaiEasy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Krsna A

    Date: 10/04/2024

    I have sent several emails since December asking for a refund, but nothing. There were few excuses about their ******, Bank Account not working but I have yet to receive a dime back. Very ********* and a bad customer service. First ChaiEasy machine died after few uses and same thing with a replacement. My Order# ****.

  • Karen S

    Date: 28/03/2024

    ***** ******* We purchased and received a ChaiEasy machine on February 7th. After 14 days of use, it suddenly began spewing steam and liquid during the brew cycle. Now the machine will not operate as the lid will not close properly. I did an internet search to see if there was something I could do to get it working again *** * ***** *** ********* ****** ** ******* *************** * **** *** * *********** ********** **** *** **** **** *** *** ** ***** ********* *** * ******* **** ********* ** ***** ** ********* *** ***** ******* * ******** ********* * *********** **** ***** *** *** ****** ****** *** *** ****** ************* ***** ** ********** ********* ********** *** *** **** ******* ********* * ******* ** *** * ******* ********* ******** *** ****** ******* ******** **** ** ********* ******** ****** ********** *** *** ********** ******* *** ******** *** ******** ****** ******* ** ***** ****** ** *** **** ******* ** ** ***** * ********* **** **** *** ******* ********* **** ********* ****** ** * ******* **** ** ** * ****** ****** *********** ****** ** ** * ****** ******* *** ***** ****** ** ********* ** **** ** ***********. I emailed ChaiEasy asking if this was something that has been regularly occurring with their product? Their response was: "It happens with 1 in every 20 machines that we have, unfortunately. As we haven't mass produced these machines, yet, this error sometimes occurs. We do have under our warranty a one time replacement machine to ensure your satisfaction. Please advise if this works for you - I have the red machine available in stock from our newest shipment."
    I replied that I wasn't comfortable with a ONE TIME replacement since their machine has a 1 in 20 chance of failing. I also added that I was not interested in their red machine as my original machine was black. I asked for a return/refund.
    I have since written three more emails with zero response.

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