We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

FreshBooks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:18/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 15 December 2023 2 claims for $18.09 and $17.00 were made against my debit card. I have no record nor can find any record of any transactions with this company. I have not requested any services nor received any invoice.

  • Initial Complaint

    Date:21/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Urgent Complaint – Unauthorized Account Closure and Withheld Funds by FreshBooks Despite Providing Necessary Information


    I am writing to report an issue with the company FreshBooks, which has caused considerable distress and financial hardship. Despite having no chargebacks on my account and providing all requested information, FreshBooks suddenly and unilaterally closed it without any prior warning or justification. As a result, they are currently withholding over $1500 of my hard-earned money.

    This situation has placed me in a difficult position, as I rely on these funds for my personal and professional needs. I have made multiple attempts to contact FreshBooks, seeking clarification and resolution, but their responses have been unsatisfactory and unhelpful. It is particularly frustrating since I ensured that all necessary information was provided to them in good faith.

    In light of their actions, I kindly request your assistance in resolving this matter. My primary objectives are:

    1. To understand the reasoning behind the closure of my account, especially given that I provided all the required information.
    2. To secure the immediate release of my withheld funds ($1500).

    I appreciate your prompt attention to this matter and trust that you will take appropriate action to ensure my rights as a consumer are protected. Please do not hesitate to contact me should you require additional information or supporting documentation.

    Thank you for your support.

    Sincerely,

    ******* ******* ************************** **********

FreshBooks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.