We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

LEAP Legal Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As part of the contract the LEAP representative indicated that they would be transitioning the data from my current software to the LEAP software. When the data was transitioned in was done in such a way as to render the LEAP software disfunctional. When this was brought to the transition teams attention they said that this was my firm's problem and that my firm would have to go through years of data to make the sofware functional. This was not what was represented to me when I signed the contract. The person that sold me the software misrepresented to me that the LEAP transition team would guide my firm through the process and there would be minimal downtime. This is completely false. The LEAP transition team did not provide any information on what was to be expected in the transition. They called me up on day of the data migration and told me with less than 24 hours notice that we could not use our current practice management software because they would be mining the data that day. There was no warning. They also randomly booked software training that was supposed to be training on my own database. However, they could not use my database so they tried to do the training on their own databases and, with full knowledge that I did not have a functioning database, tried to get my firm to sign off on the database. When I tried to resolve this issue directly with them they pointed to an obsure term in the contract that says "Trust Transactions associated to a Client only will have a correspodning "administrative matter created containing the opening balance belonging to the Client" However, no where in this clause does it say that this will render the software unusable until they are combined and that my law firm is responsible for combining the matters. In addition to this, the correspondence that was sent to me indicating that they were essentially leaving me with a software database that is unusable was sent to me on Family Day. Horrible organization to deal with.

    Customer Answer

    Date: 20/03/2023

    I have heard from the company LEAP LEGAL SOFTWARE.  We have resolved the issue for now.  They still have not retransferred the data.  It will take place this week.

LEAP Legal Software is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.