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Business Profile

Computer Software

OnCall Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have done our best to reduce the service to one use but could not do it since 2024. Sent them e-mails, tried to go on their site, tried chat, to no avail. So then I had no choice but to cancel the whole service because we don't use the telehealth service OnCall sells.They keep charging me and send invoices. I just sent them another e-mail to say I cancelled this service in 2024.

    Business Response

    Date: 01/05/2025

    Hello, thank you for your feedback. We've received your message and will ensure your account is canceled and refunded. Apologies for any inconvenience as it was not our intention.

    Customer Answer

    Date: 08/05/2025


    Complaint: ********

    I am rejecting this response because: I have been charged 5 times and credited for one only. *** *********

    Sincerely,

    ***** ********

    Business Response

    Date: 08/05/2025

    We reject your rejection as the refunds are being processed by our accounting team in exact compliance with your request, which is for all of 2025. Please ensure that you check your card statements as it may take a few days to be processed. It's important to verify this information before making claims that may be inaccurate.

    Customer Answer

    Date: 09/05/2025


    Complaint: ********

    I am rejecting this response because: several days have lapsed and there is no reimbursement on my **** statement. Kindly provide  evidence for all 2025 reimbursements. Thank you.

    Sincerely,

    ***** ********

    Business Response

    Date: 09/05/2025

    **** ** **** ******** *** ***** ********** **** all refunds for 2025 were issued as promised. The company has provided a high level of service to you for a long time, and promptly responded to your request with the cancelation and refund in full. Any further contradiction of this clear evidence may be perceived as slander. 

    Customer Answer

    Date: 12/05/2025


    Complaint: ********

    I am rejecting this response because: I have explained it is not on my **** statement because I have checked. Please note I am not being paid as you are to suggest I am making innacurate statements.

    Sincerely,

    ***** ********

    Business Response

    Date: 12/05/2025

    We provided proof of the refunds and our accounting department confirmed service has been both canceled and all refunds requested have been issued. We are closing the matter.

  • Initial Complaint

    Date:17/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a 29.00 charge in my checking account in June. After asking my wife about it she had no recollection of any such company. I waited till July and now I see it is a recurring payment. I never heard of the company and I certainly never ever have given anyone my bank account information over the phone or in writing. or in any other fashion, When I called the company all the gentleman kept saying was that paperwork was coming And I should look at all the different savings I can get I repeated myself numerous times that I never heard of them. I certainly never gave them my banking information for recurring payments, and I'm not interested in any savings coupons. I am a ***** ***** ****** patient due to 911 I have received a double lung transplant , fortunately for me I have an incredible amount of insurance coverage. Therefore I need no other insurance. All he kept repeating was for me to look at the package of paperwork. I should be receiving any day that lists out all the different savings I can get. I informed him all I wanted was for him to reverse the charges in my account and remove me from their list. And I so want to know how they got my banking information.

    Business Response

    Date: 19/07/2023

    Hi *****,

    We have searched through all of our ******* channels and have no record of any correspondence with you. We also have no record of ever billing any card associated with your name or your email. I asked our ******* team to refund any charges associated with any account that they could find with the info you provided, but there is none on record. It is our belief that you have reached out to the wrong company here and are in fact trying to reach a different organization. If there is any other information that you can provide to help us identify your account or reverse any charges, please contact *******@************.com and we will assist you promptly. 

    Thank you.

OnCall Health is NOT a BBB Accredited Business.

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