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Business Profile

Couriers

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 15th, 2022 This store was contracted to pick up packages from an auction, package them for shipment, and then ship to my address. After initial fee was paid, they would pick up from the auction, said packages were to be weighed then I would pay for shipping. I paid this store with credit card for initial pick up, then I was quoted shipping fees and I paid for them through my bank. The store owner had the packages shipped to different locations, and after multiple attempts to find out what was wrong, the store owner sent a picture saying they were delivered. After a couple emails and conversations I zoomed in on the packages and noticed the address was wrong and they were shipped to South Carolina and Sylvania, Ohio. I then emailed one of the companies the packages were sent to and store 421 telling them they had shipped to the wrong address. Store 421 owner told me to wait until all packages came back to them and they would send them to me but I would have to pay an additional fee of approximately $1,800 extra for all of the shipping. Now I have already paid $450.00 US for pick up, then I paid them $1,525.27 US for shipping. I have not received my packages, but I have been sent pictures of the boxes when they arrived back at their store 421. **** *** **** * ***** ******** ****** ** **** **** **** ****** *** ****** I have only asked for what I was quoted and what I paid for, but as of now I have neither one and it has cost me quite a bit more dealing with this and not being able to use these items.

The UPS Store is NOT a BBB Accredited Business.

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