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Business Profile

Cryptocurrency Exchange

Coinberry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of my complaint is regarding getting my password back I go through it it says success I go back in my email and it hasn’t gone there so then they request to have it changed. It doesn’t go to my email.

  • Initial Complaint

    Date:19/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For over 2 years the company is not allowing me to login - view my funds or withdrawal any of it. Dozens of emails gone unanswered and the ones that are answered stick me in a cycle of verification that does not stop. I am just in a loop **** **** ** *** ***** ************* * **** **** *********** **** ****** ** ***** **** ** **** * ***** * *** ****** I believe the value of my wallet is about 300-500$ or more I have not been able to access it for years. I want my MONEY BACK - IT WAS MINE TO BEGIN WITH

  • Initial Complaint

    Date:04/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited 300 and 136.77 CAD in Coinberry on Dec 21st and I still have all the emails since that day and now I've been locked out of my account and have emailed them earlier saying I would file a complaint against them if they didn't call me asap and they haven't called me so here I am. These 2 amounts were then sent via crypto the first one by ********, a 2nd one by ******* and a 3rd one by ******** again to 3 different addresses or maybe the 2 ******** are the same I have them saved in screenshots and emails because they have now locked me out of my account so I really need those funds back and I have been ********* them over and over *** **** *** ******* **** *** *** *** *** *** **** *** ******** ** *** **** ***** *** * ******* **** **** ***** ***** ************ *** ******* if you could tell me how to go about getting my funds back * ** ** *** ********** *** **** *** **** * ***** * **** * ******** ********* ** ******* ****** **** ****** **** *** ***** ****** * **** *** **** ******* ** ****** * ***** ** ***** ********* ******* *** **** ******** **** * ***** **** ***** ****** ****** *** * ****** **** ***** ***** **** ** ** *** *** *** **** *** *** **** ** *** ******
    Sincerely
    *** *******

    P.S. if you need any more info like any pictures or forwards of the proof and emails between me and them since the 21st of December I have everything saved and can provide anything.

    Customer Answer

    Date: 12/01/2023

    My name is *** ******* and I put a complaint in roughly a week to 10 days ago but Coinberry has refunded me the money.  They did roughly a few days after I placed the complaint so if you contacted them thanks it worked.  

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