Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a account and then it was activated and when I posted my first post it was banned and then the login also, i contacted them and no answer, ***** **** * **** ***** Need to get my info verified, i read rules and this site is not managed by this company is control by non employee ******* ****
Business Response
Date: 21/04/2023
This account was banned as part of a spam attack made by a former member attempting to circumnavigate a terms of service ban. There is no record of this email contacting our support team.Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a strange site they have a website called *********.org and I create a account and got banned for spam, I never even made a account! looks like a **** site to me and no answer from anyone when you write message.Business Response
Date: 21/04/2023
Our records show this account was banned as part of a spam attack from a previously banned member attempting to get around a Terms of Service Violation. There are no contact efforts made from this address in our ticketing system.Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found a site called *********.org and when I made a login I was banned for no reason, never even been to this site before and found them when looking on ****** for info. I sent a message to their contact and they ignore. ***** **** * **** **** ** *** ******* ****** *** ***********Business Response
Date: 21/04/2023
Our records indicate this account was banned as a series of spam accounts created by a single former member with the intention of circumnavigating a terms of service ban.Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The *********.org site banned me as soon as i made a login for no reason and they don't respond when you contact them for their error. Never even been on the site before. I read all the rules and saw that none applied to me. The more I looked at the site the more I saw that verticvalscope is useless and ignorant to the site and the mods are volunteers that use the site for political views and shut off with banning any one that disagrees. Its terrible. * ***** *** * *****Business Response
Date: 21/04/2023
Our records show that this account matched a previously banned member's account and was determined to be an attempt to circumnavigate a terms of service violation ban.Customer Answer
Date: 22/04/2023
Complaint: ********
I am rejecting this response because:My account is not associated with any others. Their system doesn't support associating accounts as a feature. They merely saw my email as having no name and they banned it for being unusual. It doesnt make much sense since their users use all kinds of nicknames and fake identities to begin with.
Sincerely,
*** *****Business Response
Date: 01/05/2023
We were able to match the account in question with another account that had been banned for Terms of Service violations. The ban will not be overturned.Initial Complaint
Date:06/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Like I said in my review, this site *********.org seems to be **** because i signed up and banned me and now they have my info. I contacted them and no responseBusiness Response
Date: 21/04/2023
After looking through our ticketing system and the site database, we do not have a user that fits the provided account information. That said at the time of this reporting *********.org was experiencing a social engineering and spam attack from a former member who was banned for Terms of Service ViolationsInitial Complaint
Date:06/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The site ban me when I'm just a new user and contacting them as they ask does nothingBusiness Response
Date: 21/04/2023
Records indicate this account was banned as part of a spam attack from a previously banned member creating duplicate accounts to circumnavigate their ban which is against site rules.
There is no indication in our ticketing system that this was appealed at the time of this response.Business Response
Date: 21/04/2023
Records indicate this account was banned as part of a spam attack from a previously banned member creating duplicate accounts to circumnavigate their ban which is against site rules.
There is no indication in our ticketing system that this was appealed at the time of this response.Initial Complaint
Date:06/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up on their benzworld forum and was immediately banned saying I spammed, I contacted the emails and form on their site and was ignored. Terrible.Business Response
Date: 21/04/2023
Records show that this account was banned as part of a series of duplicate accounts created during a spam attack from a previously banned member.Initial Complaint
Date:23/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is a sad event to have to be obscured by VerticalScope admins by their support of moderators that clearly violate their privileges without integrity. Please acknowledge this complaint as a demonstration of a broken system at VerticalScope and ********* whereby volunteers are using their powers to retaliate against and intimidate other users like myself, without merit and without reason; instead as a method of silencing users for requesting pertinent information about moderator objectionable decisions. In addition, as with anything relating to human credibility, one like myself is to have the freedom to question authority about their decisions, and be allowed to face accusers about their claims. While instead, as it is demonstrated by Jeff, a VerticalScope admin, he has instead refused to acknowledge my formidable request, has labeled it ********** and ignored examples of ********* moderators violating rules. This makes the entire system biased, broken based on tyranny, where those in power are protected from their actions being brought to question, or scrutiny. I can demonstrate violations free from repercussions: - RULE: Use the Web Site to post or transmit any unlawful, harmful, threatening, abusive, libelous, flaming, hateful, offensive (whether in relation to sex, race, religion or otherwise), defamatory, obscene, vulgar, harassing, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law. VIOLATORS: User: **** ************************************************************** User: ******* ***************************************************************************************** User: ******* ****************************************************************************** User: ******* ************************************************************************************************ User: ****** *********************************************************** User: *********** ******************************************************************** Users: ******* ******************************************************************* User: ******* ******************************************************************************************************** VIOLATIONS: **************************************************************** ******************************************************************************************************** ************************************************************************** I request that you, which I trust to have sufficient resources and an understanding of prejudice and can remove your biases enough to evaluate my concern objectively as it relates to the site's Terms of Use; moderators and even VerticalScope staff. No one should be exempt from regulation, nor be allowed to cherry pick under which circumstances rules are to be enforced, nor have as capacity the ability to silence others when they disagree with them. Neither be protected from scrutiny or allowed to circumvent the rules under a special pleading type fallacy demonstrating lack of integrity.Business Response
Date: 21/04/2023
These complaints were investigated on sight by our internal support team, and this account was banned by that team for repeated rules violations. Volunteers were not a part of this decision, nor was it made with political bias as the support team is a group of varying nationalities and political views across the spectrum.Customer Answer
Date: 21/04/2023
Complaint: 19456552
I am rejecting this response because:** ** * **** They did not ban me for repeated rules violations and I can demonstrate it. They banned me claiming that I had rules violations and when I asked them to demonstrate my violation they failed to send me the rule that supposedly caused my account to be banned. After I reached out to them to complain on the issue, they replied to me with "it's only a temporary ban, just wait" while ignoring my request to demonstrate the violation. After they removed the temp-ban, I then reported several accounts that were indeed, in violation, in accordance to their own terms of service and because I showed that admins were violating rules, they re-banned my account claiming again I was violating rules. This company is merely trying to cover their behinds with false claims about my account. You can clearly see, anyone can create an account and see the forums that violate rules, filled with rule violations from admins and a multitude of users. I can only insist that they banned me because I brought to light that there is selective enforcement of their terms of service rules.
Sincerely,
**** *Business Response
Date: 24/04/2023
Examples provided have been assessed, political opinions are not forbidden from *********.org, aggressively messaging other members in an attempt to argue with them however is considered ********** regardless of whether or not the recipients are moderators as our moderators are volunteers and thus considered members first and foremost with all afforded privileges therein.
The ban will remain, and is considered doubly valid due to the subsequent attack of duplicate **** accounts created in a retaliatory fashion
Lastly per the Terms of Service linked here https://*****************************
"We also reserve the right to deny access to the Web Site or any features of the Web Site to anyone, for any reasons, including as a result of persons who violate these Terms and Conditions of Service or who, in our sole judgment, interferes with the ability of others to enjoy our website or infringes the rights of others."Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently tried to register on *********.com but was banned without ever being approved on 12/19/22. On the same day I was banned from *******.com, *************.com, and ************.com. All of these forums are managed by VerticalScope Inc. I have tried to contact all 4 forums via their 'Contact Us' feature but have had no response. I have also tried contacting VerticalScope with no response. I would like all of my accounts reinstated. thanksBusiness Response
Date: 04/01/2023
The accounts referenced in the customer’s complain were banned from our forums for violating the websites’ publicly available Terms of Use by posting spam. These accounts will not be reinstated.Customer Answer
Date: 05/01/2023
Complaint: ********
I am rejecting this response because:I have not posted 'spam' of any kind. Only my true and honest experience. Please provide a copy of the alleged 'spam'.
Sincerely,
***** *****Business Response
Date: 06/01/2023
Under our publicly available Terms of Use, we “reserve the right to deny access to the Web Site or any features of the Web Site to anyone, for any reasons, including as a result of persons who violate these Terms and Conditions of Service or who, in our sole judgment, interferes with the ability of others to enjoy our website or infringes the rights of others”. The accounts referenced in the customer’s complain were banned from our forums for violating the websites’ Terms of Use in our sole judgment and will not be reinstated.Initial Complaint
Date:15/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 12/8/22, my ******************** dot com account was suspended for "Spam". No further explanation was given. I received no email or explanation. No information on the definition of Spam can be sound in the site's ToS or FAQ. I have not posted anything derogatory, inflammatory, or something that could be considered a personal attack, nor have I attempted to sell something to anyone. I've been contributing on a regular basis. When I go tot he site, I get a message that states I've been banned for spam, and I should contact the administrator. There is no email address for the admin, so I used the contact form with the site's pre-defined subject "Ban Appeal." Twice. Once on 12/9/22 and again on 12/12/22. Vertical scope's platform has not sent an email to my profile's registered and verified email address acknowledging the receipt of my appeal, and I'm unable to see if I have a private message from Vertical Scope because the result of a ban prevents a resisted user from seeing private messages. So VerticalScope, what gives?Business Response
Date: 19/12/2022
Hello,
We have looked into your ********************.com account and we have lifted the ban which occurred on your account due to a spam filter error.
Your account is now unbanned. If you have any technical issues going forward, you can reach us at **************@*************.com.
Regards,
Policy Support, VerticalScope
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