Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:15/04/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked for Enable benefits to stop emailing me and calling me. I want NOTHING to do with them. They ****** me on my work email and work phone several times a week. I have told Enable benefits that I do not give them permission to email or call me but they do so anyhow. I have not nor have I ever signed any authority to Enable benefits and they do not work for me. * **** ** *********** **** * ******* ***** ** **** ********* ** ****** **** ** ***** ***** They need to stop contacting me.Business Response
Date: 21/04/2025
Dear ***** *****
You were added as a Sponsor on your brother's case therefore we were trying to get a hold of you based on his request.
However, Thank you for bringing this to our attention.
We sincerely apologize for any inconvenience caused. Please rest assured that your contact information has been removed from our system, and you will no longer receive any calls or emails from Enable Benefits.
We respect your wishes. If you have any further concerns or questions, please feel free to reach out.
Have a good day.Customer Answer
Date: 22/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:10/01/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
company won t cancel contract and delete my personal information talking to a lawyer as well about themBusiness Response
Date: 29/01/2025
Good day
I was able to locate your case.
Based on the comm log on our system,
On 03 January 2025, we had a telephonic conversation with you regarding an update on your case. There was no issues raised.
On 08 January 2025, we received a voicemail from Mr ******** ******** stating that he did not want to continue with our services. We tried calling Mr ******** ******** to try and find out what went wrong. We reached his voicemail. We left a message for him querying if he would allow us to continue assisting our services as he very abruptly informed us that he no longer requires our help.
There is no record of Mr ******** ******** calling us and asking to cancel his contract and delete his personal information.
We would like an opportunity to understand what went wrong. I the Operations Manager at Enable Benefits would personally like to call Mr ******** ******** and resolve any issue if he will allow.Initial Complaint
Date:30/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told I had to pay close to 1000 dollars of fees while never being told of needing to pay the fees. We were mislead and told we would be getting money back from the government as I am disabled. I was never informed of any fees we would be needing to pay and I was told they would “investigate”. I do not trust their investigation process and I would like the fees to be removed or lessened as no one was made aware. * ***** **** **** ****** **** **** *** ******* ** **** **** ***** **** ******** ** ******** **** ** ***** ********** *** ************ ** ******** *******Business Response
Date: 08/11/2024
Good day
Upon investigation.
Our client agreement was sent to you. As per our terms, the fee was highlighted. You signed the agreement on 02 October 2024 and sent it back to us electronically. On 29 October 2024, one of our Specialists assigned to your case called you and explained the fees again.
You acknowledged our fee after getting clarity from our Specialist. Further to this, on the call your Grandmother confirmed that when she received her refund she would pay our fee. Call recordings are available.
Our Billing Team Leader will be in touch with you regarding your invoice.
Kind RegardsInitial Complaint
Date:23/10/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* ***** this is a ********** company is trying to take a third of my money. I wanted to get my disability tax credit. I can go back ten years in my taxes in order to get a refund because I was disabled while I was working it is up to $30,000 depending on how much I made in the last ten years. Now this company is suppose to expedite this for me. I did not realize what they do is take a a third of whatever I receive back. They never informed of this. I fired them two months ago and now they are trying to get me to sign documents. I do not want any further contact from the business and I do not want them to have access to any of my information, and not to be charged for anything.Business Response
Date: 08/11/2024
Good day
We understand your concerns and take them seriously. We want to assure you that we are a legitimate, registered business in Canada. For the past 18 years, we have been dedicated to assisting thousands of Canadians with the Disability Tax Credit.
Our first contact with you was on 06 August 2024, I personally listened to this call and our fees was explained to you. You acknowledged this. We sent you our client agreement which also highlights our fees, you signed and returned the agreement to us electronically.
I would just like to reiterate that only when you receive your refund do we send you an invoice for 33% + tax of your refund amount. In terms of your case because we have not filed for your refund you will not be charged anything.
We will ensure there is no further contact from our side.
Kind RegardsCustomer Answer
Date: 14/11/2024
Better Business Bureau:
I have reviewed the response made by the business and find that this resolution is satisfactory to me.
However the person is ****** about telling me about 33% they should inform 1st...but i accept
Sincerely,
****** ******Initial Complaint
Date:30/08/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had contacted Enable Benefits around 4 weeks ago attempting to get more information on a refund price for the DTC. At this time I found out my late mother had contacted them back in 2014 and I decided to move forward with a claim for her as well once Enable received the Letters of Administration. At this point they only sent me a contract for myself, and not one for my mother. I was than told a contact would be sent to me shortly. This never happened. I was than told my claim was moved forward and an agent by the name of Mary would be contacting me regarding an estimate refund price the following week. This never happened. I called them 4+ times over the last 3 weeks trying to get on the phone with this Mary lady. They keep telling me there contacting her department and I should hear back but this still never happened. They have access to both my mother’s CRA account and mine along with both our SIN numbers and are refusing to call me back. This company has apparently switched names over the last year 3 times ** *** *** ** ********** ***** *** **** ******* ***** ****** ****** *** all I want is an answer to have communication with them. If they do not move forward appropriately I want them off both my account along with my mothers and I want proof of this. If not, I promise I will be suing.Business Response
Date: 20/02/2025
Good day
We made numerous attempts to try and resolve the clients concerns.
At some time he would co-operate and at some times he would not co-operate.
We have recordings of all calls and are happy to share with client.
Good day
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