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Business Profile

Glass Company

Toronto Architectural Glass Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Conversations with ******* from ******** ***** ********* started in March and got his number from his signs up in the Leeside area of Toronto. ******** ***** ********* *** *** **** ** *** ***** ** ** **** ***** ** **** ** *** **** *** ******* *** * ***** ***** *** **** **** **** ** ** **** ** ** ***** * ********* ******* ***** ******* ************* ***** **** *** **** **** ** ********* ***** ******* **** ***** ******* ** ******* **** ******* ***** ******.

    He came to take measurements, 3 hours from Toronto to my Chatham home under construction. He gave me a price of $20,000 and asked for a $5000 deposit in cash. I trusted him because he spent so much time driving to my location and while there, taking measurements. * **** *** ** ******* *** ******** ** **** *** **** *** ********. I sent him additional $3000 on April 16th. We set up tentative dates and then he went MIA. I actually called police to do a wellness check on him and they said he doesn't live at the address I found on line, **** ** ******* *** *** ******** ******* ** ******* ****** * ***** **** ***** Finally Police said he's not responding to me because he's in jail.

    In May, he reached out ****** ** *** ** *** ******** and set up another day to come out to do this work but never showed up. Again, he went MIA. No responses to text, ********, emails. I received a text Sept 28 from a different number, **** * *** ***** ******* saying he was *** ** *** ******** ***** *** ** *** going to be in touch to finish my job. I had already finished the job by another company. I asked for a refund. He claims he was trying to finish my job but couldn't ******* ** * ***** *********. *** *** ** * *******  Doesn't look like now this phone number is active. I have three so far for him: 1) ###-###-#### 2)###-###-#### 3) ###-###-#### I have a very long texting thread I can take screen shots of if needed. * ******* ** ******* *** ******* *** ******** **** ***** **** ******** ****** **** ****

Toronto Architectural Glass Inc is NOT a BBB Accredited Business.

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