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Business Profile

Grocery Delivery

Buggy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Delivery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is ******** people. Ordered a humidifier on Nov. 7. Paid the listed price. It matched the price on the retailers site (******** ****). Once the order was delivered, they increased the price and charged me a different unauthorized amount. Note: this is a humidifier, not weighed produce. The price was listed on the retailer site AND their website correctly. No reasoning or indication why they charged me more and multiple followup attempts to support received no response. **** **** ** **** ** ******* ** **** ****** ***** **** * **** ******* ** ** ******* * ******** ***** ** *** ****** 

  • Initial Complaint

    Date:06/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on their website to be delivered. They did not deliver the correct item. I got them to come pick up the item that was not correct in order to get a refund. This was May 6th. Almost a month later, the company has not refunded my money. They keep saying they sent it, but they haven't. It is incredibly frustrating, when they keep giving me the run around. I just want my money back.

Buggy is NOT a BBB Accredited Business.

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