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Business Profile

Heating and Air Conditioning

Evolve Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sold the home, they require us to get a signed agreement from the new buyer on their contract but they are not providing contract it’s been over 3 weeks since the request. They continue to charge us because of a backlog with their employees and not being able to provide us with the assumption agreement. ** ******* **** ** ***** **** ****** ******* ** ***** ********** ******* *** *** **** ****** ** *********** ** *** *** *** ***** ** **** *** ****** **** *** **

  • Initial Complaint

    Date:19/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6th, 2023 my landlord bought & installed a new water heater. I was renting from Evolve Home services at 18.81 per month, The rental stopped working properly Oct 2022. We have contacted Evolve but they say they have to have 250.00 to break the rental contract & before they stop debiting my bank account. I have now spent 20.00 with my bank to stop the monthly debit but I still have the water heater & no one will pick it up or even talk to me about it. The contract I signed was 2015 with *** ****** which has been bought by Evolve Home Services. Can anyone help me resolve this issue,

    Business Response

    Date: 19/12/2023

    The Tenant, **** was instructed to have the homeowner, ******** ************ contact us for follow up.   That did not occur, nor did we receive details on who will be paying the termination fee of $250.00.  Currently the account is debited from Ms. *****'s bank, and as the tenant we did not proceed to charge her with $250.00 +HST to close the account.  We were waiting on direction or payment from Mr. ********.  Evolve home Service is happy to credit the tenant back for the rental cost, however, in order to official close this account the termination fee needs to be paid, hence why the account remain as- is, for no additional payment was received from Mr. ************.  I, Nigel M., Operations Manager at Evolve Home Services have reached out to Homeowner to help provide resolution to this matter.

    Customer Answer

    Date: 19/12/2023

    I am rejecting this response because: I still do not know what to do with the old water heater.

    Customer Service Manager Nigel M. has offered to reduce the termination to 50.00 + tax which if I rescind my BBB complaint. Can I rescind the complaint if I get the discount?

    My landlord will contact Nigel & ask them to send me an invoice for 50.00 + tax. I will pay by cheque..they no longer have access to my bank account.

    So this is still not completely resolved. 



    Sincerely,  **** *****

    Business Response

    Date: 02/01/2024

     We have reached out to **** ***** (the tenant) and Homeowner , ******** ************ to find resolution as to why they rejected the offer.  At this time Evolve Home Services did not violate the original contractual agreement and followed it with discretion.  We offered a favorable assistance, to have them update this complaint.

    Customer Answer

    Date: 05/01/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *****

Evolve Home Services is NOT a BBB Accredited Business.

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