Complaints

This profile includes complaints for Peninsula HR and Health & Safety Support's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peninsula HR and Health & Safety Support

  33 Yonge Street Suite 610 Toronto, ON M5E 1G4

  
• 

  Peninsula Employment Services Limited

  420 745 Thurlow St Vancouver, BC V6E 1V8

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024 my business partner was going through a difficult time and in a panic got in touch with Peninsula. They used high pressure sales tactics and convinced my partner to sign a long-term contract for services we did not need.
  
  After a few months of paying and not using the service (again we never needed the vast majority of what was sold) our business came under significant financial pressure due to being a retail business and having incredibly disruptive construction on our street. We looked carefully at all our expenses and cut everything that was not absolutely necessary, including Peninsula.
  
  When I called them to explain the situation at length, telling them how the monthly fee they were asking us to pay was more than we had made from the business in the entire year and how they sold us services we never needed, I thought they understood the significant challenges we were facing and would do the right thing and end the contract.
  
  Instead they've hounded us constantly including calling our shop and pestering our staff who have no context of what's going on. Despite explaining time and time again we cannot continue the contract and have already paid for more than the services we've used, they continue to pester us.
  
  In summary, my partner was pressured into signing a contract we never needed and after paying several months and using almost no services all we want is to be left alone. We are not asking for our money back, or any additional services. We just want to this company to stop contacting us.

  

  Business Response

  Date: 21/01/2025

  Dear ****,
  
  We understand that the situation you’ve described is frustrating, and we truly empathize with the challenges your business is facing. We want to assure you that our intent is to resolve this in a way that is fair to everyone.
  
  As mentioned in our previous communication, our model is designed to support businesses by providing comprehensive resources upfront, including essential documents such as health and safety manuals, employment contracts, handbooks, and more—tailored to your business needs. We also offer unlimited access to our 24/7 advice line and ongoing documentation creation throughout the term of the agreement.
  
  We recognize that financial pressures can affect businesses, and we want to make sure that we’re doing everything we can to support you during this difficult time. While we understand your desire to cancel the contract, please know that we are still committed to working with you to find a solution. However, as per the terms of the contract, we do need to ensure that the services provided are acknowledged.
  
  We’ve made several attempts to reach out to discuss potential options, but we have not yet heard back from you. We remain open to speaking with you and exploring how we can move forward in a way that works for your business, whether that’s adjusting terms or finding another form of resolution.
  
  Please reach out to us at your earliest convenience, and let’s work together to find a resolution. We’re here to help and ensure your business receives the support it deserves.
  
  Thank you for your time and understanding,

  Peninsula Canada

  Customer Answer

  Date: 23/01/2025

  
  Complaint: ********
  
  I am rejecting this response because: I have already spent significant time explaining our situation to Peninsula staff, given all the information I could provide including photos of the disruption our business faced leading to significant loss of revenue. I've also made clear that we've paid for more than the services we used, acknowledging the work that was provided as you noted in your response.

  We would like confirmation our services have ended and the contract has been cancelled without penalty.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 24/01/2025

  We are writing to you in response to your rejection and request to cancel your agreement with Peninsula Canada. Peninsula has upheld its obligations under our service agreement and provided you with considerable services in a plan which was negotiated and priced on the basis of contract length. While we provide documentation up front, our costs incurred in doing so are only recuperated over the course of the contract and the monthly price of the contract takes both this and the ongoing service into account. As our service agreements contemplate services that are largely front loaded, the services provided to you are valued as per the service agreement you signed. If you would like to cancel your service, please call our client support line at 1-************ and we can discuss your options. 

  Customer Answer

  Date: 03/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: we paid over $2000 to Peninsula and received templated documents, the majority of which we did not need but were part of 'bundle' we were sold on, with very little customization (customization provided by us) and 1 hour of support. 

  It's hard to believe the 'services' we received cost your company over $2000 to provide, and impossible to believe you require a 5 year contract to recoup the costs associated with what was provided.

  We spoke at length with your company about this, explaining this situation very clearly, and the solutions your company provided are unacceptable for a small business like ours.

  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 18/02/2025

  Hi ****, 

  We want to work with you and support your business. We wanted to provide the option to you to reduce your term to 24 months from the date your agreement started (April 16, 2024), therefore your agreement can end of April 16, 2026. 

  Thank you

  Customer Answer

  Date: 21/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you have not addressed my previous point.

  You had argued you need to impose these contracts to avoid companies taking advantage of your services by paying for only a short time, using a lot of services, then cancelling. That makes sense to me and you must protect your business and ensure you do not lose money.

  However, I have shown that the money we paid more than covers the services we have received - you have made money off of this contract. Meanwhile we were sold a large package of services that we truly do not need and cannot afford. Your business will suffer absolutely no hardship by doing the right thing and cancelling our contract as of the initial request date. Our business is struggling to stay open and by trying to force us into staying in this contract you are showing a distinct lack of care and empathy for the small businesses you say you support.

  To reiterate, our business is not currently profitable. The solo-owner, who is a first time business owner, is unable to pay herself any salary. If we cannot reduce our costs, including cancelling this service, we will be at serious risk of closure.

  Please do the right thing, accept that your business has profited from this contract already, and allow us to cancel as of the initial request date. Retail business is so hard and we are trying our best. Please help us stay in business.

  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 06/03/2025

  Hi ****, 
  
  We want to work a solution out with you. You signed a 60 month agreement with Peninsula and all the work was completed upfront. Instead of collecting this cost upfront, we help business owners by amortizing the fee throughout the term of the agreement. 

  Since we want to work with you and set you up for success, we will be willing to shorten  your 60 month agreement to a 24 month month agreement. Please reach out to our team to finalize this. 

  To date, here is what we have provided and supported you with: 

  HR Documentation consultation with our HR consultant for 90 minutes on video Conference to fully understand your business and prepare customized documents for you. 
  HR Documentation– First set of documents sent: 7/23/2024
  Documents provided:
  Contract of Employment (New Hire) Full-time Salary (Mgr-Supervisor)
  Contract of Employment (New Hire) Full-time Comms Only (Non-Mgr)
  Contract of Employment (New Hire) Full-time Hourly (Non-Mgr)
  Contract of Employment (New Hire) Fixed Term Hourly (Non-Mgr)
  Contract of Employment (Existing) Full-time Salary (Mgr-Supervisor)
  Contract of Employment (Existing) Full-Time Salary (Non-Mgr)
  Contract of Employment (Existing) Full-Time Hourly (Non-Mgr)
  Contract of Employment (Existing) Full-Time Comms Only (Non-Mgr)
  Contract of Employment (New Hire) Full-time Salary (Non-Mgr)

   

  Diversity and Inclusion Policy
  Whistleblower Policy
  Tip Sharing Policy
  Timekeeping Policy
  Social Media Policy
  Remote Working Policy
  Security Camera Policy
  Receipt for Company Key Agreement
  Receipt for Company Property
  Remote Working Agreement
  Performance Review Form
  Offer Letter (no conditions)
  Independent Contractor Agreement (Contractor is an Individual)
  Offer Letter (with conditions)
  Confidentiality and Non-Disclosure Agreement
  Remote Working Policy
  Professional Development Policy
  Personal Vehicle Use Policy
  Personal Cell Phone Reimbursement Policy
  Expense Policy
  Performance Review Policy
  Employee Handbook
  Employee Discount Policy
  Dog Friendly Workplace Policy
  Security Camera Policy
  
  Here is the timeline of correspondence following the documentation
  being provided by Lisa Gibbs:
  7/24/2024- follow up to confirm client received documentation.
  7/29/2024- client confirmed documents were received and would get back with questions/revisions.
  8/6/2024- Client requested for a revision in vacation section of contract.
  8/6/2024- Consultant followed up with questions for the contract.
  8/7/2024- client followed up with the required information and documents were drafted and sent to the client  
  HR Documentation – Updates
  Another employment contract provided to the client with 3 revisions made.
  anotherNew Hire - Non-Manager - Casual CoE (NS) - no bonus
  
  Health and Safety consultation with our Health and Safety consultant via email to fully understand your business and prepare customized documents for you. This was a 2 part meeting, first to create your documents and second to help you implement: 
  OHS first meeting– May 2nd 2024 – 44 minutes – Video
  Conference
  OHS second meeting to implement documents – May 16th 2024 – 105 minutes – Video
  Conference
  OHS Documentation – First set of documents sent: May 3rd 2024
  Health and Safety Manual Contains:
  Our Health and Safety Policy Statement
  Roles and Responsibilities
  Education, Training and Communication Policy
  Health and Safety Representative Policy
  Workplace Inspection and Housekeeping Policy
  Incident/Injury Reporting/Investigation
  Early and Safe Return to Work Policy and Program
  Hazard Assessment Policy
  WHMIS – Hazardous Goods Policy
  First Aid Policy
  Emergency Response Policy and Plan
  Work Refusal Policy
  Progressive Discipline for Safety Violations Policy
  Workplace Violence and Harassment Policy
  Safety Records and Statistics Policy
  Drug and Alcohol Policy
  Working Alone or in Isolation Policy
  Personal Protective Equipment Policy
  Cold Stress Policy
  Heat Stress Policy and Plan
  Hearing Conservation Policy and Program
  Communicable Disease Policy
  Mental Health Policy
  Ladder Safety Policy
  Manual Lifting Policy
  Hand and Power Tool Policy
  Electrical Safety Policy
  Remote Working Policy
  Ergonomics Policy
  Environmental Tobacco Smoke and E-Cigarette Vapour Policy
  Safe Driving Policy
  Cell Phone and Other Devices Policy
  Cash Handling Policy
  Handling Difficult Customer Behaviour
  
  OHS Documentation – Final version uploaded to your software –
  May 16th 2024

  Please reach out to us to discuss shortening your agreement to 24 month, although the work we have done will have not been recouped, I want to ensure we work out a solution. 

  Thank you 

  Customer Answer

  Date: 11/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: as I stated before, the documents your team provided are clearly templated documents used across your business with any customization being provided by us. Listing out the documents certainly makes it look like a lot of work was done but inserting the customized content we provided into templated documents cannot incur significant costs. In addition, we didn't need these documents but were sold this package that included them. All our staff had already been on contracts but we were sold this package to re-do them.

  That said, this issue is taking more time and energy than is worth it for us and your business is clearly not interested in doing the right thing. We will accept the offer made on my initial phone call and again by your colleague Faye on February 12th to keep OHS only and reduce to a 12-month term. Please send a revised invoice for the OHS services only from November until the end of term (April 2025) and we'll get it paid.

  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 19/03/2025

  Hi ****, 

  My client experience team will reach out to you and provide you the total amount owing for the OHS service up until April 2025. 

  Thank you 

• Initial Complaint

  Date:13/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers a free advice line through their website ***********************************. I reached out to the company to ask an Employment Standards Act question surrounding employee training. The agent answered my question and there was no further follow-up required. The company has since called the business sites and my cell phone 8+ times to "check-in" on the business. This is not what was advertised by Peninsula or requested from myself. On a number of the calls I have asked that they stop contacting us. The company has ignored this and continues to call soliciting services.

  

  Business Response

  Date: 16/10/2023

  We sincerely apologize for the inconvenience caused. Our intention was to ensure you felt fully supported, but we understand that our approach may have felt overwhelming. We have taken note of your feedback and have ensured no further calls will be made to you. Should you require further support or have any other concerns, please feel free to reach out to us directly. 

  Customer Answer

  Date: 16/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business  and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:27/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement September 06 2022. I called a few days later to cancel ** ** ******** **** * ****** *** ******* *****  
  I was told I could not end my contract.
  
  I have been fighting the company since September 2022 account number - ****** 
  I just want the contract terminated as requested months ago.

  

  Business Response

  Date: 06/10/2023

  Dear ****** *****,
  Thank you for sharing your feedback. We understand the dynamics of business and the need for flexibility, especially when unforeseen circumstances arise.
  Upon your request to terminate the contract, we sought clarity to understand the specific changes in your business situation. Once we received the necessary details and recognized the need for an amicable solution, we promptly facilitated the termination of your contract without any penalties.
  We value our relationship with our clients and always strive to accommodate their needs within the purview of our processes. We're glad we could address your concerns, and we wish you the best in your future endeavors.
  Warm regards,

• Initial Complaint

  Date:06/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company thinking they will help me if I find myself in any trouble with employees etc. They talked me into a contract, I’ve been paying them for years already and they don’t help or provide any insight to anything. I contacted them to cancel and apparently to cancel I am required to pay 80% of the contract fee which is over $7000.00!! * ** * ***** ******** *** * **** ***** ****** to pay a company monthly for doing absolutely nothing and to find out it’s basically impossible to cancel ** **********. They don’t even attempt to help. The responses are “pay the fee or keep us on” *********.
  I just want to cancel the ******* services. I understand cancellation fees but 80% is ********** **********!!

  

  Business Response

  Date: 16/10/2023

  Dear *******,
  
  We value our relationship with you and genuinely want to address your concerns. We're more than willing to revisit our conversation and work towards a satisfactory resolution. Please contact us at *****************@*************com to discuss further.
  
  Warm regards,

• Initial Complaint

  Date:22/09/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Peninsula that is set to end Sept 29, 2022. I was informed that I would have the option to renew, which I do not want to do. I was informed that because I did not cancel the contract 6 months before the end date that I have automatically been renewed for one more year. I was unaware of this clause. I have asked for a copy of the contract but have not been provided a copy. At the 6 month deadline they say is in the contract * ** ****** *** * ****** *** * *** ******* **** ***** I did not receive notification that the deadline was approaching. I would like my contract to end Sept 29, 2022.

  

  Business Response

  Date: 16/10/2023

  Dear ****,

  Thank you for bringing your concerns to our attention earlier. We value open communication with our clients and always aim to reach a solution that aligns with their needs.
  We're pleased to note that subsequent discussions have led to a resolution that you find satisfactory. It's heartening to see you continue to utilize our services and we truly appreciate your trust in Peninsula Employment Services.
  We remain at your service and are committed to providing continued support.

  Warm regards,

  Customer Answer

  Date: 16/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:05/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of contacting this company one day in October of 2021. After speaking to them briefly I made it clear I was not interested in their services. Since then I have received weekly sales calls that will not stop. I have spoken to numerous managers and the harassing phone calls still have not stopped. Last week I was assured by senior management that they would quit ********* me. Today I received a call from another company another company who informed me that they had been provided with my personal information by Peninsula in order to conduct sales calls. I made it clear that I was not to be contacted and the rep told me it was a business number so they could call it if they wanted too. To date I have not provided them with my business information, the information provided was my personal and confidential private number that was given when I first contacted them. They have given that confidential information to other companies for sales calls. Going on a year now and the ********** still has not stopped.

  

  Business Response

  Date: 16/10/2023

  Dear ******* 
  
  Firstly, we deeply apologize for the inconvenience and frustration you've experienced. Your feedback is taken seriously, and we genuinely regret the disruption our outreach has caused.
  
  Please be assured that immediate steps were taken to rectify this situation. We have investigated the matter internally, ensuring such outreach ceases.
  
   Should you require any support or assistance in the future, please do not hesitate to reach out. We're here to help and would be more than happy to assist.
  
  Warm regards, 

  Customer Answer

  Date: 16/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.