Reviews
This profile includes reviews for Zensurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromCaitlin F
Date: 20/05/2024
1 starCaitlin F
Date: 20/05/2024
******** ********* ************ ************** *** HAVE EQUIPMENT/ TOOL COVERAGE WITH BROKER: ZENSURANCE, INSURED WITH: ******* INSURANCE. *** **** ** * *** ****** ****** **** EQUIPMENT OR TOOLS GET STOLEN FROM A JOB SITE.
AT FIRST THEY DIDN'T WANT TO COVER MY EQUIPMENT AND ONLY COVER TOOLS FROM THE LOCKED TRAILER, NOW THEY DO NOT WANT TO COVER THEFT OF MY TOOLS FROM MY LOCKED TRAILER BECAUSE THE THEIF/THIEVES TOOK OR CHUCKED THE LOCK THEY CUT OR BROKE AND WASN'T VISIBLE AT THE CRIME SCENE. PHOTOS SHOW WHERE THEY BROKE IN, POLICE WERE CALLED AND SHOWED UP IMMEDIATELY AND GAVE A REPORT, ALL RECEIPTS SENT TO THEM PROVING WE OWN/ BOUGHT EVERYTHING. WE PAY 1K+ A MONTH IN VARIOUS INSURANCES AND HAVE NEVER MADE A CLAIM ON ANYTHING, UNTIL THIS PAST MARCH WHEN OUR EQUIPMENT WAS STOLEN. STILL FIGHTING AND WE'RE HEADED INTO JUNE. ALSO, THIS IS UNDER 20K CLAIM, ENOUGH TO KNOCK US BEHIND TO REPLACE EVERYTHING OUT OF POCKET ** **** * ******** **** *******. THEY DO NOT CARE. I REALIZE THIS IS ZENSURANCE *** ******* **** ARE THE ONES WHO WERE SUPPOSED TO MATCH OUR PREVIOUS POLICY WE HAD WITH ****** AND THEY DID NOT HAVE THESE ABSURD FINE PRINT CLAUSES, EMAILS TO PROVE THAT. **** * **** *** *** ** ****** ******* ********** * **** ** *****
READ OVER YOUR POLICIES IN DETAIL, ** *** **** ***** **** ** ***** ***** **** THEY JUST WANT YOUR PREMIUMS $$$. I SWITCHED TO THEM FOR 100$ / MONTH COST SAVINGS FROM ******, THE TRUE COST WILL SHOW UP IN THE CASE OF AN UNFORTUNATE EVENT. *** *** ****** ***** **** ******* **** *** MAKE SURE THEY ARE ACTUALLY GOING TO COVER WHAT YOU ARE PAYING THEM FOR. ZENSURANCE WAS ALSO NOT THE LOWEST QUOTE I RECEIVED WHEN SHOPPING AROUND AND SWITCHED. ** ** ***** ******
Zensurance
Date: 29/05/2024
Hi *******, we understand you have experienced a loss for your business and that your claim is taking longer then expected. We work very hard to obtain customized quotes for each business, providing coverages based on your needs and budget. Every claim situation is unique and your claim is being handled and reviewed directly by your insurance company. Our Claims Team is dedicated to advocating for our customers to obtain fair and efficient results in the unfortunate event of a claim, however we note that all decisions and coverage determinations are made by the insurance company and not Zensurance. At this stage, our team has been in contact with you directly. We have sent all the documentation you provided to the insurance company and are waiting for their response for next steps. If you have any other questions or concerns, please reach out to us at ******@**********.com. Thank you!Review fromLuc G
Date: 25/03/2024
1 starLuc G
Date: 25/03/2024
ZEN INSURANCE SELLS UOUR CONTRACT TO A FINANCE COMPANY WITHOUT DISCUSSING OR TELLING THE CUSTOMER.
THEN WHEN YOU TRY TO CANCEL YOU HAVE TO DEAL WITH THE FINANCE COMPANY *** ********* ***.
**** ******** *** ********* *** ******** ** **** ** ****** **** **** **** ****Zensurance
Date: 08/05/2024
Hi ***,
we apologize to hear that your experience with us was not up to standards. We work very hard to provide the best customer service; your experience should never have been the exception.
We tried to look into your account but could not find your name in our system attached to a business or email.
We would appreciate the opportunity to help resolve and find a solution.
Could you please contact us with your name and business name (listed in your application) to **********@**********.com or call our customer experience team - ###-###-####Review fromTara Z
Date: 02/08/2023
5 starsI’ve received the best customer support, care and service from Zensurance. Very understanding and knowledgeable about what the customer needs, and extremely efficient. Painless and best of all a peace of mind knowing I’m covered as well as excellent communication all the way through the process. Thanks for helping a small business owner succeed !!!!Review fromTina L
Date: 16/01/2023
5 starsVery prompt and professional! Process was quick and easy and Jonathan was very helpful! ***** ********** ********* **** *********
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