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Business Profile

Insurance Companies

BrokerLink Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for BrokerLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BrokerLink Inc has 142 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BrokerLink Inc

      1000 - 700 University Ave 10th Floor Toronto, ON M5E 1Z5

    • BrokerLink

      2373 County Rd 45 Norwood, ON K0L 2V0

    • BrokerLink

      1150 Cyrville Road, Suite 200 Ottawa, ON K1J 7S9

    • BrokerLink

      806 Greenbank Road Ottawa, ON K2J 1A2

    • BrokerLink

      219 Great Northern Road Sault Ste. Marie, ON P6B 4Z2

    Customer Review Ratings

    1.8

    Average of 10 Customer Reviews

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    Review Details

    • Jason M

      Date: 03/06/2025

      Jason M

      Date: 03/06/2025

      Absolutely atrocious customer service told them several weeks ago that I did not want to renew my policy and to cancel it furthermore they did not and are still sending me invoices for something I told them to cancel in the first place * ****** ** *** ** ******* **** ******* *** ********* ******* *** * ***** ** **** *******

      BrokerLink Inc

      Date: 12/06/2025

      Thank you for bringing this to our attention. We’ve reviewed the matter and found that the customer was not charged. The invoice they received was a cancellation notice. Based on our records, no further action is required, and we consider the issue resolved.

    • veronika k

      Date: 20/02/2025

      veronika k

      Date: 20/02/2025

      Brokerlink Are AMAZING!!!
      After a nightmare experience with ************, Janalle R. at BROKERLINK was so amazing. She went above and beyond and found me home insurance while the house was in probate at a very reasonable price.
      I was so happy with their services that I would highly recommend them to all.
      Thank you Brokerlink!

      BrokerLink Inc

      Date: 25/02/2025

      Thank you for sharing your positive experience with Janalle! We're delighted to hear that she provided excellent service and went above and beyond for you. We appreciate your recommendation and look forward to assisting you in the future. Thank you for choosing BrokerLink!

    • Darlene F

      Date: 28/11/2024

      I too experienced extremely HORRIBLE customer services, the agent was emailed over 10 times during 2 months to expect a better quote before the due date of the policy. Nothing but delays. Now the due date has passed, forced to pay a higher quote!
      I told this same agent, last year, I am ********* ****** ** paying 18%, 15% and more from pervious years! Borkerlink has done nothing! I am planning on legal action *** ***********

    • Riddhi T

      Date: 30/10/2024

      Horrible customer service at broker link ** ********* **, Hamilton, ON *** *** 
      Employ named “Logan C. “ whom I informed over email to put my auto insurance under parking he responded that it is amended later after 15 days company charged full coverage fee that person didn’t do nothing n have to pay because of there employees ******** I need my money back

    • Richard B

      Date: 29/10/2024

      Richard B

      Date: 29/10/2024

      Many thanks to Amy who provided me with "ten star" service today!
      My ********** Home Insurance is coming up for renewal at the end of November. As a result, I decided today to ***** *** ******* *** *** down and read the 27 page document from Brokerlink that included my Billing Statement, and my Homeowner's Enhanced Policy for my ********** Insurance Policy. I was particularly interested in the details about the amount of insurance coverage I currently have for various types of losses.
      ** ** ********* * **** *** **** **** ** ******* I have been a client of ********** Insurance since the 1980s when I purchased my first policy at a local insurance broker in ********. Over the years, I moved to Ottawa and the office of my insurance broker's office in ******** was taken over by Brokerlink.
      I am very glad that I took the time to carefully read the Homeowner's Enhanced Policy today. It gave me the opportunity to identify changes to my coverage limit for items listed specifically under Personal "Specialty" Belongings and to purchase additional insurance to increase the coverage limits to reflect current and future documented market values of the artwork, and antiques that I have accumulated over the years.
      Although it took some time waiting for my call to Brokerlink to be answered today, I was very glad to have waited when I finally got to talk with Amy about the possibility to increase the coverage limits for my Personal "Specialty" Belongings that was currently capped at $10,000.00 (total combined limit).
      Amy was very patient and did her due diligence to ensure that the terms of the policy were well explained to me. She also took the necessary administrative steps to increase the limits of my Personal "Specialty" Belongings to be better representative of their current value and their potential for modest increases in value over the coming years.
      Many thanks again to Amy!
      ******* ******* *******

      BrokerLink Inc

      Date: 30/10/2024

      Thank you for taking the time to share your kind words! We strive to provide exceptional service to all our clients. We are thrilled to hear about your positive experience with Amy and that she addressed your inquiries and completed your requests thoroughly. We appreciate your review and look forward to continuing to meet your insurance needs.

    • Robert G

      Date: 27/08/2024

      Robert G

      Date: 27/08/2024

      I contacted them to cancel both my home Insurance with ********** and my vehicle insurance with ********* on July 3rd, 2024. Called them on July 10th, 2024 to confirm the cancellation and was told they had received our cancellation notice and we would receive a refund within two weeks.
      we only received a cancellation confirmation by mail by ********** insurance on August 1st and with the ********* insurance on August 13th.
      ** **** ****** called on August 13th, to get things clarified and at this point they had told her that there wasn't any refunds owed. *** ****** ******* ************** *** ***** **** **** ** **** **** *** ********** On August 15th, I sent an email asking for a service representative to contact me to discuss this situation, and that we expected to receive a refund. I also ******** previous communication emails that I had saying there were refunds.
      No one called back, so I called again on August 27th, and spoke with a male service representative and was on hold (off and on) for a half hour. This representative was very helpful and contacted ********** while i was on the phone and said that a refund from ********** was in the mail for $417.81. he also said he spoke with someone at ********* and that they would contact me within 24-48 hours. if not for me to call them back.
      Still waiting after cancelling my insurance almost 2 months ago.
      Regards,
      ****** **

      BrokerLink Inc

      Date: 19/09/2024

      Thank you for sharing this feedback with us. We have spoken with the customer, addressing their concerns, and have come to a resolution.

    • John N

      Date: 27/08/2024

      John N

      Date: 27/08/2024

      Horrible customer service, I left several messages with **** at Cambridge office
      he never returned my calls. Thanks for wasting my time.

      BrokerLink Inc

      Date: 09/09/2024

      Thank you for sharing your feedback with us. We reviewed the concerns shared by the customer and have made multiple attempts to contact the customer. Currently, we have not been able to connect with the customer to discuss further, and left a voicemail.

    • Jensen B

      Date: 08/08/2024

      Jensen B

      Date: 08/08/2024

      Super poor communication, reached out to them over 3 weeks ago multiple times (after talking on phone for 2 hours and multiple emails). Just got a email after OVER 3 weeks from Ajay. Well I’ve already been insured with a proper company for 2 weeks haha. Definitely would not recommend, **** *** ******* *** ********** **** **** ******* ******* ****** * ******** ***** ******* *** ****** ********** **** ***** * *********** ** *** ***** **** *****

      BrokerLink Inc

      Date: 25/08/2024

      Thank you for sharing your feedback with us. We sent an email to you regarding your concerns as we strive to provide exceptional service to our customers.

    • Rachel G

      Date: 24/02/2024

      Rachel G

      Date: 24/02/2024

      Bonnie C. sold me a falsely quote vehicle insurance policy - $650 for the whole year. Two weeks later she said it was $1560. When I cancelled it two weeks later due to the false quote she provided she charged me $300 for TWO WEEKS of insurance. * **** ***** * ********** ****** *** ********* ** **** ** *** *** **** **********

      BrokerLink Inc

      Date: 08/03/2024

      Thank you for bringing this to our attention. We reviewed the issues shared by the customer and have made multiple attempts to contact the customer. Currently, we have not been able to connect with the customer to discuss further.

    • Vanessa L

      Date: 28/01/2024

      Vanessa L

      Date: 28/01/2024

      Horrible service all around! From broker error counting our brand new vehicle as “used” removing the depreciation waiver policy to finding out the mistake years later and having corrected to this correction changing the policy on our second vehicle removing said waiver that was perfectly there before. Over 2 months later and still calling to have it resolved. Passing through the broker to have the insurance company fix an issue is like playing telephone, the message is not the same in the end. ***** DO NOT RECOMMEND

      BrokerLink Inc

      Date: 04/03/2024

      Thank you for bringing this to our attention. We appreciate the feedback.
      We reviewed the issues shared by the customer and have been in contact with them, addressing their concerns.

    BrokerLink Inc is NOT a BBB Accredited Business.

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