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Business Profile

Insurance Companies

Securian Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Kalynn P

    Date: 06/11/2024

    Kalynn P

    Date: 06/11/2024

    ** * ***** **** ******** ***** * ****** This business is ********* and what they are doing to people looking for benefits should not be allowed. We purchased an upgraded plan, told we would receive it on a certain date. Never did receive it, continued to pay for our out of pocket expenses. We were told we could submit claims retro actively so this was fine, then we were told we could not. This is a ******** business that not only cost us money but also cost us our well-being and hours of stress. ** *** ******** **** *****

    Securian Canada

    Date: 12/12/2024

    Dear Ms. ****,
    Thank you again for reaching out to us and sharing your feedback. Securian Canada is committed to providing a seamless, stress-free claims process to our customers and we appreciate you giving us the opportunity to make things right.
    We kindly ask you to refer to the couriered letter sent to you on behalf as of Thursday, December 5. If you require any further assistance, we encourage you to reach out to our office.
    Thank you again for your trust in our team.
    Securian Canada

  • Kathy G

    Date: 08/03/2024

    Kathy G

    Date: 08/03/2024

    I have been paying for my life insurance policy for years and have asked three times for a copy of my policy by phone. Both times I was told they would send it but they never did. I was transferred to this company when *** decided they didn't want to bother with life insurance anymore. I feel that they are totally ignoring me. There is something seriously wrong going on. ****** **** ***** ******* *** ** **** ********

    Securian Canada

    Date: 15/03/2024

    Thank you for reaching out, *****.  We were able to address your review with our
    customer service team and are pleased to confirm that a copy of your
    certificate was mailed out on March 12, 2024. We
    apologize for any inconvenience the delay has caused.  A member of the customer service
    team will be in touch with you shortly to address any questions you may still
    have regarding your coverage. Please contact
    our Customer Service Department at ###-###-####, Monday to Friday from 8:00am
    to 8:00pm ET, if you have any additional questions. Thank you.

Securian Canada is NOT a BBB Accredited Business.

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