We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Investigator

Intel Group Investigation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investigator.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** ************* ** * **** **** **** I hired ***** for $1,100 to get an Abusive Ex to stop stalkin me * *** ****** ***** ** ** ******* ***** * *** ******** ** ** **** *** **** *** **** * *** ** * ********** **** * ****** *****  ***** told me to give him a week and wait for his findings It’s almost ONE YEAR I’m still waiting for his findings he has never this day called me or texted me back all of my attempts have gone unanswered this is not the service I expected I gave ***** all the information that he needed to find the Ex or track him he knew all the details about Ex *** *** ****** ***** ** *** ***** ** *** **** **** **** I will persue any all avenues to get my money back I faxed my complaint to BBB July 29/24 ***** ***** ** * **** ******* *** ***** ** *** ******* **************

  • Initial Complaint

    Date:28/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 13th I paid ***** ******* to have an audio file analysis done. Over the phone he said it would take a week. After several emails back and forth it is now May 28 2024 and I have no analysis. He emailed me back last week and said it would be completed by end of week at the latest. I haven’t received anything but another email saying the same for this week . At the end of last week I said I need a full refund or the analysis by Monday. I have yet to recieve anything except another email saying next week. Hes already missed several weeks past his own deadline he set . * **** **** **** **** ******* *

  • Initial Complaint

    Date:27/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7th 2024 I hired Intel Group Investigation Services to investigate a issue for my company. *** ************* *** ** ******* ** *** ** ******* ********** *** ******* ** ** ********* ****** ******** After the payment I promised several deadline dates as to when the work would be complete. The first deadline was missed and so was the second deadline. After the second deadline was missed I emailed them and didnt get a reply back. I also phoned them and they are not answering my calls. from the time of payment to the time of writing this compliant it has been approximately 19 days.

  • Initial Complaint

    Date:30/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested an investigation service December 11th, 2023. Paid the full amount of $2712 and provided all details. Was told via email the investigation would be completed with results the following week. I have received no information and multiple calls, voicemails and emails.

  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I approached Intel Group Investigations (after finding the company on the internet * ********************** , in July of 2023, over a period of time we agreed verbally to conduct an investigation. At that time I was provided with the statement of work and the necessary forms and payment information. I paid Intel Group $4000.00 on August 24th, 2023. *** ***** ******* indicated that for that amount he/they would conduct a Hidden asset financial search. To date, Intel Group has failed to provide a report as promised, nor shared any detailed information regarding the investigation. For months *** ******* has failed to respond to calls, emails and my requests to provide a report. On Friday Dec 1st, I requested he return my payment to which he responded with an email indicating he had information, but that information was, information I provided him with. (info that was already known). He still has nothing to tell me, or a copy of his report. His emails have been vague, without any specific details. My payment has not been returned. After 15 weeks, Intel Group has not provided a report of the investigation that they agreed to conduct.

    Business Response

    Date: 25/01/2024

    The investigation is very sensitive in nature and extremely time consuming.  We have encountered challenges during the investigative process, causing unforeseen delays.  Rest assured, the investigation is still active and the results are still pending.  

    Customer Answer

    Date: 26/01/2024


    Complaint: ********

    I am rejecting this response because:
    - no tangible information has been provided, nor has there been any communication specific to the investigation

    - at no time has anyone from the “investigative team” (the team he refers to), contacted me to ask for any information or to provide any updates …*** ******* has not personally asked for any information either,

    - other than the information I provided, he has not given a single piece of information in over five months other than using the words. “Intel” “investigation” “active”

    - ******* ***** ** ** ************** I asked him to  reimburse me since he has not provided the service he promised 

    * ** ** *** ***** ********** *** ******* *** *** ** ***** *** **** *** *** *** ************* * ******* ** ** ******* *** **** *** ******** ** **** *** **** 

    -  Intel Group had not tried to contact me or resolve this with me personally at any point

    -  

    Sincerely,

    ****** ********

Intel Group Investigation Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.