Reviews

This profile includes reviews for Mejuri's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mejuri

  906 Dundas St W Toronto, ON M6J 1W1

• 

  Mejuri

  18C Mowat Ave Toronto, ON M6K 3E8

Review Details

• Review fromKristine C

  Date: 11/01/2025

  1 star
  ** ******* they have poor quality jewelry and will only issue you a store credit or replacement. I purchased myself a ring for my birthday and several stones fell out within a couple of months. They did replace the ring, HOWEVER within one month a stone fell out of the replacement. After two defective rings, I wanted a refund. Their policy is only to provide store credit regardless of the defects in their jewelry. I wish I had done more research before purchasing - ***** *** **** ******* *** **** *** ********. They know their jewelry is not good quality which is why they have these policies. ***** **** ***** **********

• Review fromKristin S

  Date: 15/12/2024

  1 star
  ******** They will claim you shipped them damaged return goods and use that as an excuse to NOT refund you for the return.
  I let my daughter order 14k solid gold ****** Hoops. The package arrived and I brought it inside on Nov 27th, but it wasn't opened until November 29th. We had the earrings out of the bag for 2 minutes, just long enough to know they wouldn't fit my daughter's earlobe (thin part of the hoop was too short). We put them right back in the bag and submitted a return request the same day. We didn’t notice any damage, but we also didn’t inspect them with a magnifying glass since once we knew they didn't fit we just bagged them for a return.
  After several days, we're given a store credit with zero explanation as to why we didn’t get a refund. My daughter emailed them and asked for a refund instead. A couple days later we received a very general, "we'll look into it" type email. Several more days went by with no response, so I followed up. A few more days pass and I finally received an email on December 15th. "David" sent me a picture of an earring that was completely beat up and scratched (literally like someone took a hammer to it) and claims we damaged the earrings which is why they cannot give us a refund. For one, the image was NOT the product we received or the item we sent back. Additionally, as I looked more closely at the picture they sent I see orange at the hinge. It's rust. RUST, on a 14k solid gold earring?! When I point that out to customer service, they have the nerve to claim it's just bad lighting. It wasn't. ****** *** * *** *******. I was either sent beat up, rusty fake earrings (and somehow we didn’t notice the damage and rust - not likely), or Mejuri is sending ********** pictures claiming they received damaged returns so they don’t have to refund your money.
  I will be filing a ***** claim with my credit card company. We've had the same credit card for 8 years and we've never had to once file a ***** claim. *** **** ***** ****

• Review fromRebeka B

  Date: 26/09/2024

  1 star
  Extremely unsatisfactory first customer experience. Purchased two rings (the same ring in two sizes) **** *** ********* **** ******* ***** ***** **** ******* *** ********** ****** ******* ** ****** ********* ******* ** *** ********* 
  I received the rings, tried one on - didn't fit, put it back in its original packaging and returned the next day. I am now receiving claims from Mejuri that the ring is "scratched beyond being resellable" after being on my finger for 30 seconds. After reviewing the pictures of the "damaged" item I see nothing and I am questioning why I am now being ***** ********* ** as a customer and denied a refund on a product that clearly has quality issues.
  I will not be purchasing from this company again ** * ** ** ***** ***** *** *** ****** **** **** ***** ******* ******** *** *** ***** **** *** ** **** **********

• Review fromJoan F

  Date: 05/06/2023

  1 star

  Joan F

  Date: 05/06/2023

  **** ** *** ***** ******* * **** **** ***** **** *** the worst shopping experience. I bought a pair of earrings that I looked at in the store. They didn't have them in-stock. They said they would ship them to my address. Several days I get a confirmation stating that the package had been delivered. I did not get the package. There was absolutely no sign of it anywhere! I tried to contact them. Of course, I couldn't not get anyone on the phone, so I texted the number on their site. They said they assigned it to someone. Several hours later they email me to ask if I had been in contact with *****. I said, no, I had not. Later they stated that because ***** confirmed that the package was delivered to my address, they could not provide a refund, especially since they do not require signatures for packages delivered in Canada. A day later, a neighbour shows up at my door with my Mejuri package. It had been delivered to his house. I let Mejuri know and they say nothing of significance back. The next evening I open my package to find only one earring inside when I definitely ordered and paid for a pair! I have sent them another text and email. The rest is to be determined, but at this point, I am so angry, I do not want the earrings anymore. I am never purchasing anything from Mejuri again!!

  Mejuri

  Date: 05/09/2023

  Hello,
  
  
  
  Thank you for sharing your experience with us. We apologize for the initial misdelivery of your package. Upon reviewing the email thread in contact with our agents, we noticed you stating that you were able to find the missing earring inside the foam packaging of your shipment. We are relieved that all items in your order were safely located within your shipment, and we appreciate your neighbor's help in delivering it to you.
  
  
  
  If you require further assistance, please feel free to reach out to us.
  
  
  
  Hoping you have a lovely day, 
  
  
  
  The Mejuri Team