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Business Profile

Laser Therapy

Bioflex Laser

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the P-180 Personal Bioflex Wave Laser machine, ***** ** * ********* ***** ******* ****** ** ****************** ****** ***** **** ************* ***** ** ******* ******* *** ****** **** *** ************ for $4384.40 CAD in November 2023. 6 months later, May 2024, the machine stopped working, I reached out to Bioflex and Christopher N******* ******** ********** responded with a solution by replacing it. At this point I had a 2 year warranty on the machine and the replacement was covered. 7 months later, December 2024, the machine stops working again for the second time. I reach out to them after the holidays in January 2025 with a request for a refund and return of the machine because I believe this machine is defective/faulty and has some kind of design obsolescence. Every 6-7 months it stops working. As soon as my warranty runs out I will be paying additional money to have it fixed, meanwhile I cannot be using it while constantly breaking and waiting for them to repair. Only in February, Cassidy L* ****** ****** **** ************ reached out with an apology and a solution to extend my warranty to 6 years instead of 2. This was not acceptable to me, instead I offered an alternative, $1000 for ******** **** to keep and $3384.40 partial refund to me. My logic: 6 years of warranty means the machine's annual value or rent (which they offer) is $730.73. Since they offer rent on the machine, I expect they should treat it in this manner. Cassidy escalated the case but I had not heard back so March 2025 I reached out to her with no response. I called her cell which was provided in her e-mail and she said she is no longer employed there. So I had to reach out to Christopher N******* again to which he responded that the CEO, Kipton L***, will call me immediately that day. It has now been 2 days since that promise *** * ** ***** ** ******* *** ******* ******* ** *** ** ******* ** **** ************** ** ******* **** ************** *** * **** ** *** *** ***********

Bioflex Laser is NOT a BBB Accredited Business.

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