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Business Profile

Light Fixture Repair

Zay Electric Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid the agreed cost of $1740.00 cash ($40/light for 6 interior lights, $50/light for 30 exterior lights - prices included everything, ex. installation, labour) to Zay Electric to install potlights on the exterior and interior of our home. Installation occurred on 10/4/2023. 4 days later on 10/8/2023, one of the lights on the exterior went out and would not turn back on. As myself and the lead contractor, ****, had been using ******** to communicate, I sent an image and explained the issue. He mentioned it would get taken care of "tomorrow". Everyday since, **** will say someone is coming "tomorrow" or "later today" but no one ever shows up and he never messages or calls to explain why or why not. He refuses to answer any phone calls, both on ******** and from my phone itself. Prior to installation, he would reply very fast and would call me and answer my calls - after the issue the only way to get a hold of him is through ******** messages, and even then he can take days or more to reply, if he replies at all. We were told in-person and in ******** messages, as well as their ads, that there's a 5-year warranty on the lights and labour. **** ** ******* ** **** ** ********* *** ** ***** ***** ****** *** ****** **** *** *** ***** **** ***** **** *** ** *** ** *** ******** *********** ** ********* ** **** *** ** **** **** **** ** ******** ** ****** *** **** * *** ** *** * this should be a very quick resolution since ** ***** ***** *** the work would only take 5-minutes. When this issue first occurred, we figured its only been 4-days so we were certain the issue would be resolved in a timely matter - however it was not. *** ***** ** **** ***** **** **** **** ****** ** *** ********* *** ** *** ******* ** ****** *** ******* ** * ****** ********* **** ******* ******** **** ** *** ********** ****** ********* *** *** ******** ** ****** *** ******** ******* ********* All I want is for the one light to be resolved properly and ASAP

Zay Electric Inc is NOT a BBB Accredited Business.

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