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Business Profile

Manicures

Gelly Nails

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manicures.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Elise K.

    Date: 07/06/2025

    Elise K.

    Date: 07/06/2025

    ****** ** ***** ** **** *********
    The owner/manager refuses to deal with any customer complaints.
    I had a Pedicure which was poorly done by one of her employees - **** **** *** ***** *******.
    I had to go back 3 times for her to fix the issue and it was still done poorly.
    I also had a Shellac manicure done and the next day it peeled off, I was totally shocked, obviously she skipped a step and won't admitted.
    The manager will not accept responsibilities and basically told me to go to another salon.
    **** ** ****** *** *** ******** ** ** ***** ******* ** ********** **** *** ******* *** *** **** **** **** * ********* *****

    Gelly Nails

    Date: 12/06/2025

    Thank you for sharing your feedback. We sincerely apologize for the experience you described and appreciate you bringing these concerns to our attention.
    We understand the frustration you've expressed regarding the services you received. Please be assured that we addressed all of your concerns during each of your visits. Our team made every effort to rectify the issues, including offering multiple opportunities for resolution.
    Regarding the regular polish pedicure and shellac manicure, we would like to clarify that all steps were taken and our aftercare guidelines, available on our website, recommend that clients wait until their nails are fully dry before leaving the salon and to be especially careful in the first 24 hours after application. We regret if this information was not clearly communicated during your visit.
    After our phone conversation, we were under the impression that our apology was accepted and a full refund had been provided to you on June 6, 2025. We value your feedback and are committed to ensuring our clients have a positive experience.
    We also take your privacy concerns seriously. Please be assured that we adhere to strict privacy policies. Footage is stored securely, accessible only by authorized personnel, and retained only as long as necessary for the stated purposes.
    Video surveillance is conducted for the following legitimate and limited purposes:
    • Protecting the safety and well-being of clients, staff, and visitors
    • Preventing theft, vandalism, and other unlawful activities
    • Monitoring service quality and salon operations
    • Investigating incidents or complaints when necessary
    We apologize for any oversight in obtaining explicit consent for this surveillance. If you have any specific concerns or questions about this matter, we encourage you to contact us directly so we can address them promptly.
    We value your business and are dedicated to improving our services. Please reach out to us if you would like to discuss your experience further.
    Thank you for your understanding.
    Warm regards,
    Gelly Nails
    *** ****** ****** ******** ** ***** ********

Gelly Nails is NOT a BBB Accredited Business.

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