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Business Profile

Medical Uniforms

Northern Scrubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased nursing scrubs from the Northern Scrubs website on Jun 15th.
    Order number ******.

    Spent $175 CAD.
    Never recieved a tracking number. Product was never shipped. The business's website is down. No customer service number available. Sent email inquiring about my package. Can't reach any representatives from Northern Scrubs.

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from this company on March 20, 2023. My credit card was charged 192.27. I have not received the shoes. I have emailed/********/************ numerous times and I have not received a response. There is no phone number on the website to contact them directly.

  • Initial Complaint

    Date:26/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and paid for shoes by **** on March 27 2023 and have not received to date. Several attempts to contact company re email have gone unanswered.

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged for shoes I never received

  • Initial Complaint

    Date:30/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of 8 scrub tops from the seller based on product on their website on Feb 11. The order was accepted and payment made. 2 weeks later, a rep emailed me indicating they could not fulfill their order because the product was not available and offered alternatives. Via the email chain, I confirmed that the alternatives were available in the colours and sizes I wanted, requested 2 more of the item to be added in Gray, and the rep agreed to proceed with this order, for the 8 scrub tops in the available alternative option, and including 2 in gray for no additional cost. There was no further contact from the representative or the company since, with any shipping or tracking information. I have made two requests via the email chain since, on March 14, and March 23, with no response to the email chain, and no updates. I also made request via their "contact me" option on their site, with no response either. There was no contact number to call directly provided.

    I have not been offered a refund, and paid almost $400 with no product received.

  • Initial Complaint

    Date:13/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of ****** boots online from this company. Paid 200+ dollars. After two weeks of not hearing from this company, emailed the provided online email 4 times with no response. Messaged then on ******** as they advertise the products also on ********. Contacted the ***** *** ******* department of my bank, who provided a number. Called the number and the voicemail has no indication of company name. Left two messages, and have also called numerous times. No response from this company.

Northern Scrubs is NOT a BBB Accredited Business.

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