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Business Profile

Music

Umusic Shop Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a signed vinyl from the umusic canada store on Feb 13th 2025 with a shipping date of March 21st, 2025. It’s been over a week and it has not shipped and they are not responding to a single email. I’ve had inquiries about past orders and they never respond. I am not sure if my order will even ship at this point.

  • Initial Complaint

    Date:24/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two issues:
    1) Ordered a vinyl on October 18, 2024 and my **** was charged. Vinyl was to ship on January 17,2025. It has not been shipped or received. I followed up with UMusic at the only option they provide **** ***** ** ******************** on February 4, 2025, February 21, 2025 and March 3, 2025. I have not received a response, other than automated emails, including automated emails on how my experience with customer service has been. I would like the vinyl shipped or a refund.
    2) Ordered two vinyl's on February 23, 2025. Received two vinyl's but one was incorrect. I emailed the same emailed noted above of March 3, 2025 with no response. I will like the correct vinyl or a refund. Will return the incorrect vinyl at UMusic expense.

  • Initial Complaint

    Date:21/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 9 months ago with them. They continued to delay my order shipping and now will no longer respond to emails. They have my money but will not ship my order. I have reached out at least 5 times.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m unsure if this is the correct address/information for the Canadian ****** ***** Store so if any input can be given about that I would appreciate that! I reached out to the UMG Canada ****** ***** store 3 weeks ago (12/15/23) about an issue with an order and have not gotten a response besides an auto reply saying my request was received. I received a defective product. Their FAQ page says “We are only able to process a refund or exchange for damaged and/or incorrect items within 60 days from the date you received the order,” so it is unfair to not respond to customers when we are only given a limited amount of time to get a refund/exchange. I’m hoping to get some sort of response from the store with options to resolve my issue.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 23rd 2023, with an expected shipping date of November 25th.
    The date continues to be pushed back by an automated system, I have emailed them twice in the past month for an update on my order with no response.
    It is now December 29th 2023.
    I spent a good amount of money and not even hearing back about my order is a bit much.

    Business Response

    Date: 25/01/2024

    Unfulfilled products have been refunded - the balance of the order has been shipped with tracking *************************1

     

  • Initial Complaint

    Date:22/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a “pre-order” vinyl record on November 2nd with shipping indicated for November 17 th. Shipping date has been altered 7 times. No phone number is listed on the website. Sent various emails via a form to customer service over the last two months, none were answered except for automated reply. Searches online reveal this company has a long history of not shipping out product for 6 months and more, therefore the excuse of the holidays is not valid as is the lack of response to inquiries. I would like delivery of the product and some type of communication.

    Business Response

    Date: 25/01/2024

    Product ordered is still expected to ship in February 2024. Have reached out to customer to advise whether they would like to wait, or would prefer a refund

Umusic Shop Canada is NOT a BBB Accredited Business.

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