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Business Profile

Newspaper

Postmedia Network Canada Corp

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Postmedia Network Canada Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Postmedia Network Canada Corp has 8 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company continues to deliver junk to my house after two requests to stop. I'm pulling these flyers out of snow banks, puddles my lawn. I dont want the service, I requested it stop and they just keep doing it. My entire street is covered in this litter

      Business Response

      Date: 08/03/2024

      Please note the house and street name was not provided for us to proper follow up on this complaint.

      So this can be resolved quicker, we will reach out directly to this person as phone number and email address were provided.

       

    • Initial Complaint

      Date:08/02/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company PostMedia (PostMedia ***** *****) has been littering our entire street with junk ***** papers for approximately 2 months now. I have contacted them directly via their phone number to tell them NOT to deliver their junk papers to our property and they confirmed they would stop but have not. This was well over 2 weeks ago.
      I have large very visible signs on my property saying 'No Solicitation', 'No News Papers, No Junk Mail'. But they continue to litter on our property.
      Their junk paper has been piling up all over our street as NONE of the residents want this junk and all have simply left it where it falls. The melting snow banks are full of this junk paper and it is all over the boulevard the entire length of our street. I want this company to cease and desist throwing their unwanted junk paper on my property. They can also send back their delivery person to CLEAN UP THE MESS they have made on our street.

      Business Response

      Date: 26/02/2024

      We apologize that the ***** delivery has not been stopped as of yet.

      We have had the complaint forwarded to our Executive team and have been told they have followed up with the distributor to have the ***** delivery stopped at this address.

       

      Customer Answer

      Date: 27/02/2024

      I have reviewed the response made by the business and with the acceptance that this matter will be taken care of and no further delivery of their junk paper will be made to my property, I will accept their response.

      Please note that I reserve the right to re-open this complaint if they do not follow through with their promise to cease delivery of their junk paper.



    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company lost my parcel worth $123.58 company policy says it was delivered with “proof” but will not provide proof or get in contact with me through their customer service. I sent three tickets one for each missing item in the package but never got any response.

      Business Response

      Date: 09/02/2024

      Unable to see the tracking number on this email. Sent a direct email to customer asking for this information.

      Customer Answer

      Date: 13/02/2024



      I have reviewed the response made by the business and find that this resolution is satisfactory to me.



    • Initial Complaint

      Date:22/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Postmedia ********** started delivering flyers inside of a plastic bag onto my and everyone else's driveway without prior consent, effectively opting everyone in by default. Then they also do not listen when we use their own website to request flyer delivery to stop.

      Postmedia ********** make it very hard to stop delivery of the unwanted flyers by hiding the website where requests to stop delivery can be made. Then they do not honour the TWO requests to stop delivery that I have made in the past month.

      *** **** ******** ** ********* do not want these flyers and they just either sit on the driveways, get blown around by the wind or end up in the snow banks.

      This ** ******** behavior in this day and age where we're all supposed to be more environmentally conscious.

      Business Response

      Date: 05/02/2024

      Good morning.

      We have had our management team review this with the distributor in the area and the distributor has ensured us that delivery of the flyers will be stopped at this address as of this week.

       

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received delivery information for a package I paid over $500 for that was expected to be delivered by November 3rd. I have emailed this company 7 times and called at least 5 times and left voicemails and have not been contacted back about the status package.

      Business Response

      Date: 08/02/2024

      Hello, we will be contacting this customer directly as we did not receive this package from the sender.

      Thank you,

    • Initial Complaint

      Date:06/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      i ordered printer ink from ****** canada and shipped my post media parcel services. formerly *** by ****** searching. it was attempted delivery oct 1 but never again. i have called post media parcel services few times complaining and they keep saying it will be delivered and has not. it was supposed to be delivered sept 28th! post media parcel tracking number ************

      Business Response

      Date: 17/10/2023

      I emailed this customer as their package is showing delivered in our system.

      Customer Answer

      Date: 17/10/2023



      I have reviewed the response made by the business and find that this resolution is satisfactory to me.

       I am not either satisfied or dissatisfied at this moment cause it was delivered but late by a week!

    • Initial Complaint

      Date:27/06/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is concerning delivery. I did try multiple time to contact the company and ask them to deliver my packages home since it is paid for with ******. They never, never fixed the problem and I also called the driver and she said she will not deliver the packages at my she said she will not deliver the packages home cause she is paid 1.75$ per packages and she said that her boss knows about it. I did fill a complaint with *** I called them 5 times and last time I recorded the call.
      The driver gives falls excuses not to deliver packages at my place and leave all of my packages at a depot so i have to go and pick them up there it takes me 20 minutes to go and 20 minutes to come back so i can have my packages.

      Business Response

      Date: 10/07/2023

      Hello, we are currently looking into this complaint. We will reply once we have talked to the driver.

      Thank you,

      Customer Answer

      Date: 10/07/2023

      I am rejecting this response until it is resolve.  I spoke to a lot of people from that company and they do ignore me and I always get the same exact answer that they will try to fix the problem and speak to the driver.  I want this fix.  



      Sincerely,



      ******* *******

      Business Response

      Date: 11/07/2023

      Hello, just tried to call the customer and they were not home I am to call back tomorrow morning. 
      The courier will be delivering all packages moving forward to the customer's address, we are very sorry if any of this happened and we promise it will not happen again. 
      I will call back tomorrow morning.

      Customer Answer

      Date: 12/07/2023



      I am rejecting this response because:

      See again my package was suppose to be delivered yesterday and now the new date is up to the 20th of July.  The package in the system shows it was near my place. What happened?

      Sincerely,



      ******* *******

    • Initial Complaint

      Date:03/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want Kingston This Week to stop delivering the newspaper as well as flyers to my address. I have sent 4 emails on the subject and they're still doing it. I was told on my first request that they would communicate with whoever is responsable for these deliveries in Kingston, nothing changed. The next three complaints went unanswered. I do not read the paper, I do not want the flyers either, please stop throwing it in my driveway. The people delivering the paper simply drive by and toss the plastic bagged paper and flyers in my driveway. Twice I hit that paper with my snowblower because they had thrown it in the driveway during a snow storm. **** ** ** ********** *** ** *****  All news are available online and most flyers and coupons are as well, I do not want them, period. Not to mention that all that paper and ink ends up in the landfills. Stop delivering that garbage to my address and if possible, stop delivering it alltogether. Thank you.

      Business Response

      Date: 21/03/2023

      Hi,

      I will address this stop delivery request with the Kingston This Week driver and follow up with the complainant personally. 

      Regards,

      Jeff L.

      Customer Answer

      Date: 21/03/2023

       

      I have reviewed the response made by the business and find that this resolution is satisfactory to me as long as they follow through with it. 


    Postmedia Network Canada Corp is NOT a BBB Accredited Business.

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