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Business Profile

Online Retailer

Bellenae

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this business on December 31, 2024. I waiting 3 weeks with no update on tracking or confirmation of order or shipment. I then reached out to the company via the email provided on their website asking for an update. I received a response letting me know the item would be shipped the next Monday ( 2 days). Another week went by and I reached out again to ask the status with no response. Another week went by where I emailed the business and also reached out via their social media where we had communicated in the past and still no response. I would like to know how to get my item or a refund.

    Customer Answer

    Date: 31/01/2025

    Bought an item for $369.00 from their website on December 31, 2024. Reached out after 3 weeks as I had not received a confirmation email or update on my order at all Was told it would be sent out the following Monday. The item was never sent out and it has now been a month. I have emailed twice asking for an update since the latest message with no response. I also reached out multiple times via their social media. (Instagram) Where I have previously communicated with them prior to my purchase. The reached out to tell me my item had been shipped that day and sent me a shipping label with tracking. The label was created 3 days prior to this message being sent and the tracking never updated past "Label Created" The number they have listed on their website does not work or connect you to anyone.

Bellenae is NOT a BBB Accredited Business.

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