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Business Profile

Online Retailer

Jersey House Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a **** ****** Jersey from JERSEY HOUSE INC on Jan 3/23, order # *****. On Jan 22, I was provided with a tracking # *** ***** ** *** ******** ****** but no carrier. When i reached out to JERSEY HOUSE INC. on Jan 22 to ask who the carrier was so I could track it, they said it was backlogged and had not yet shipped but would ship within "a week or so." On Feb 22, i reached out again asking for an update as I still had not yet received my package and could not find a carrier where my tracking # would work with.. I would assume this was a bogus tracking #. On Feb 23, they still had not replied to my email so I messaged their ******** page with my order # and was told that the jersey was back logged and would arrive TO ME within 2 weeks. On Feb 25, they replied to my email stating the same that i would receive the jersey within 2 weeks. On March 9, I sent another email and ******** message to their page as i STILL had not yet received my package. At this point it was 10 weeks since I had placed my order. On March 5 i discovered that my credit card i used to pay for this order with the jersey house was compromised and was being used in toronto, ON.. the supposed location of Jersey House. While I have no proof that it is in fact the people behind this supposed business, it is unnerving that during the time that they are jerking me around, not replying and not sending me an order my card was now compromised and being used in their location. I immediately called my bank to cancel my card. At this point I just want my money back as it is CLEAR they have NO intention of sending me my package. I am not comfortable asking for a refund and giving them my new credit card # so i have also disputed the charge with my bank.
    ** ***** ******** ** *** **** ****** ******** ***** *** ******** ******** ******* *** **** ***** ** **** **** ******** ****** *** *** ****** ***** ***** ******** ***** ******** *** ** ***** **** ** * ******* ********** **** *** ******** **** *******

    Business Response

    Date: 23/03/2023

    ****************************************************************************************

     

    should be there within a day as you can see from the ****** **** link above 

     

    the item was out of stock due to high demand as the email stated, we informed the customer of this.

     

    We do not have access to your credit card info, so we did not fraud you in any way...

     

    This is the second order from this customer, she received her first one and she will receive this one as well....

     

    shipping times were as stated on the website of 4-6 weeks PLUS PROCESSING TIME**

    Customer Answer

    Date: 23/03/2023



    Better Business Bureau:



    This business must have their complaints mixed up as this is my FIRST and only order with this company.  I received the order in the mail today after 11 weeks of waiting.

    Please accept this is a formal withdraw of my complaint.




    Sincerely,



    **** *******

Jersey House Inc is NOT a BBB Accredited Business.

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