Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 reports have been filed with the **** enforcement agency. The company refuses to stop ******** me, even after explicitly asking to be removed from all communication by email. They do not provide any way to unsubscribe from the constant marketing emails.

  Business Response

  Date: 08/02/2023

  Hi,

  We have to apologise for the compliant.

  The complainant gave consent to receive newsletter from us. We unsubscribed him when we received an email to remove from the mailing list.

  However, after some technical upgrade done by the service provider, we noticed that some unsubscribed list were added back to the mailing list.

  We have removed the subscriber from the list and we duly informed that he should let us know if he receives any further correspondence so we can check with the service provider again.

  We are yet to get any further correspondence until now.

  Best

  Customer Answer

  Date: 08/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I submitted a direct reply to the email received saying "unsubscribe", which was followed up with another marketing message.  There is no unsubscribe function on the marketing emails being sent which is another breach of ****.  I believe this attempt at a resolution doesn't show good faith towards myself or other marketing targets. 
  
  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 15/02/2023

  Thanks for the message belwlo.

  Our service provider is **** CRM, one of the biggest CRM providers globally.

  There is always an "unsubscribe" button at the footer of each newsletter which is a requirement by ****.

  Sending an email to us might have ended up in the Junk or **** or an email account not monitored.

  We relie on our service provider for these services and we believe that this complaint is not being made in good faith.
  

  The compliant signed up to use the service and consented to receive messages from us. Not only that, the complaint is one of our referral agent as well.

  The term of use of the platform is available on the website: ********* | Terms of Use

  I hope this sufficient proved that the complaint was not **** ( as he is one of our users) and also we provided unsubscribe button for the complaint to unsubscribe from receiving future messages.
  However, as a responsible corporate organisation, we apologise if there was a mistake in the unsubscribing process.

  Thanks

  Customer Answer

  Date: 17/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I am being honest with the report.  It is not in poor faith.  I entered into a referral relationship and never validated my account because of how invasive it is with my personal information and finances.

  I decided not to pursue a referral relationship after making one or two introduction.  The fact is I have my consent to receive emails and I withdrew it.  It is not more complicated than that.

  after a battle originally, I was unsubscribed from the constant messages, then I received them again and was unable to reply.   I attached screenshots of the more recent emails.  No unsub function. 

  i have nothing against the company and don't wish to harm them or their reputation.  I used the channels I am required to, to limit the amount of undesired communications to my email. 

  The simple fact there is no admission of fault and accusing me of bad faith actions is absurd.  I don't have time for this and should never have felt compelled to pursue recourse on the matter.   

  i don't care what happens as long as i don't receive a single marketing email about this again. 

  I will not be following up on this further as it has become overblown and ridiculous. 

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 23/02/2023

  Hi,
  The complaint  was a client and as well as a referral agent which he confirmed in the recent response to you.
  Our service provider is **** CRM, one of the top service providers in CRM and they ensure all items that go out comply with ****.
  The screenshots shared are part of the onboarding process which he consented to receive as part of the term of use.

  We hope this sufficiently explained that we didnt **** him and the information shared with him were part of the information he consented to receive from us.

   

  Thanks