We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Trainer

VB Strength

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:28/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 29/11/2024 I contacted ***** ******, I told him about end of my job, start of my new semester and goal of getting into gym prior to Studies and also plan of becoming a personal training, which he supported my decision and suggested me to buy 12 sessions of personal training back to back for $1200. After I accepted his offer, He asked me to meet him in person the same day in the gym and pay him $1200 in cash, which I did. He wrote me down a diet plan and asked me to buy a few equipments and gave me the training schedule. On the first two training sessions, He was professional and did what he promised me during intake and also asked me to write him a review, Which I did . When I met him for the 3rd session and being fully prepared for harder and more serious training, *****’s attitude changed dramatically, he only worked with me for a few minutes, recorded me on his phone and asked me to work by myself, he was occupied with phone, office and chatting. I asked him a few times about the the lack of improvement in training ,his reply was I will get surprised me at the end. Finally on the last day of our training session he told me, he is not going to do anything about it and I shouldn’t bother him again as he has so many other clients. I tried to communicate with him over the phone but got blocked from all platforms. After making multiple phone calls to the gym, I could finally got successful to speak with someone and requested the gym owner, ******* ********* to call me and when he called me, I told him about the incident and ask him to give my refund for not getting what I was promised by *****, ******* said nobody is going to give any refund and hung up the phone, his number got hidden from my contact list, so I visited the gym twice and met ***** again and asked him for my refund* ************* ***** *** **** *********** ********* ** ** ******** ** ******** ***** *** asked me very rudely to leave the gym and never come there again.

VB Strength is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.