We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Services

Lonesome Kitty Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Ana C

    Date: 15/11/2022

    Ana C

    Date: 15/11/2022

    On initial contact, I was told to communicate via a landline. I was sent an intake email that I filled out...three days went by with no response. So today since I am home I have called throughout the day no answer as I was told communicating by phone is better. How does a client get feedback about their pets while they are staying with her? I found an alternate phone number online which I called. It turns out she was ignoring her landline. She expects the full price upfront through an e-transfer. Money that would be lost to her pocket before any service. I offered her 50% to secure a spot she said I am potentially at high risk of not showing up and wants 100% upfront only. "That is how it is done everywhere else." That simply isn't true. E transfer $280 show up with my cats at her door the day before I am supposed to get on a plane and she doesn't answer the door like she doesn't answer her phone? She told me my request was only for 6 days and I would be taking up the room of someone who wants their pet for 2 weeks. ******.
    In the end, I would rather leave my cats in a more expensive place even though it is beyond my budget because I know I will get updates on their stay and staff will not ignore the phone. I will be paying for peace of mind.

    Lonesome Kitty Hotel

    Date: 24/02/2023

    Our policy is to secure a reservation the fees must be paid in advance at the time of a reservation. Just as when one has to pay for airfare and their own hotels fees in advance our pet hotel requires the same. There are no acceptations. This woman, *** *******, threatened if I did not allow her to not pay for the reservation that she would post a bad review. The statements she is making about our response to her emails and telephone conversation is * ***. This woman argued with me profusely that she should not have to follow our rules. She is making up a false story about us not answering phone calls or giving updates on her pets. Her pets have never been here ever. We have been in business for 23 years and at this location. Regardless this is a small business and it is a business which is a labour of love - a great deal of payment for our services is gratitude. This person **** would not meet the criteria that we require of our clients.

Lonesome Kitty Hotel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.