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Business Profile

Point of Sale Systems

Givex Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son received a gift card for Christmas in December 2023 for $80.00. The giftcard has the following vendors noted in on the front: ****************** ******** ******* ******* ****** ***** ******* ****** *** ********** ******. On Saturday, November 3rd, I called the **************** at ***** ***** *** ** ******** ******** ** ***** to make sure they had men's sweatpants in a size 2x before making the 30 minute drive to the facility. On arrival, my son tried on a few pairs and we settled on 3 items which were going to cost a total of $97.00. I had a gift card for $80.00 and I planned to pay the rest on my credit card. I presented the card and the 2 women working said that they were no longer owned by the same company and could use it online at ********. I went online to the ******** website and the card did not work. I called the phone number on the back of the card ###-###-#### and spoke to an agent at a company called Givex. I advised him the store refused to take the card even though they are listed as a brand on the card and it was also un-useable at the ******** website. I asked if they can cancel this card and provide a new card that is useable for $80.00. They advised I need to ask ******** why it doesn't work because the card has $80.00 and is active and usable. Givex should be replacing the card. ******** *** *********** *** ***** ****** *** **** ** *********** *** ***** **** *** **** **** *** **** *** **** ***** ** ****** *** ********* * ****** *** **** ** **** ******* ***** ******* ******** ********** ******* ******* ***** ****** *** ** *** ******** ******* *** ******* ** * ******** **** ** ****** ** *** **** *** ***** *** **** ********** *** ***** * ***** **** * **** ** *** *** *** * ** ***** * *** ** **** ** ******* ** * ** **** ** **********

    Business Response

    Date: 20/11/2024

    In response to Better Business Bureau Complaint ID ******** from ******* ******, ***** ****** **** responded to this complaint after it was forwarded from Givex.  Spoke to Ms. ****** on November 19,2024 to apologize for the problems that we had with the redemption of the ***** Gift Card and this service experience.  We are sending out the requested refund check for $142.00 that will be delivered on Friday November 22, 2024.  We sent Ms. ****** the email response below this morning. 

Givex Corporation is NOT a BBB Accredited Business.

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